Service Dispatcher
Intermountain Home Services LLC•South Salt Lake, UT
•$20 - $22•Onsite
About The Position
Superior Water & Air is hiring a Service Dispatcher to be a central coordinator between customers and field teams. You’ll assign jobs, adjust schedules in real time, and help the day run smoothly so customers get great service and technicians stay productive. The Position Mission is to ensure timely, efficient, and accurate scheduling of field service appointments by managing technician routes, communicating with customers, and resolving conflicts as they arise.
Requirements
- 1–3 years of dispatching or administrative experience
- Familiar with service software or CRM tools
- Comfortable in fast-paced environments
- Strong communication and organizational skills
- Must pass background check and drug screening
Nice To Haves
- Multitasking: Manages multiple jobs, changes, and phone calls with calm.
- Attention to Detail: Keeps accurate records and plans ahead.
- Communication: Coordinates clearly between customers and techs.
- Problem Solving: Handles conflicts or missed appointments quickly.
- Time Management: Keeps the day running on time and as planned.
- Responsiveness: Reacts quickly to changes or urgent jobs.
- Excellence: You run a clean board and keep service operations efficient and precise.
- Integrity: You keep your word to techs and customers and own you.
- Solution-Oriented: You react quickly to scheduling challenges and keep things moving forward.
- Collaboration: You serve as the hub between teams and build trust by keeping everyone informed.
- Innovation: You help refine systems, routes, and communication tools to increase efficiency.
Responsibilities
- Schedule and dispatch technicians for service, install, and maintenance
- Utilize the “dispatch for dollars” philosophy to drive the most positive customer experience and revenue opportunities
- Monitor real-time changes to routes and adjust accordingly
- Communicate clearly with customers and techs
- Track job progress, arrival times, and completions
- Resolve scheduling conflicts or delays
- Maintain accurate records in dispatch software
Benefits
- Paid medical for employees, with affordable family options
- Vision and dental plans with low premiums
- HSA and copay plan choices
- 401(k) with competitive matching: 100% up to 3%, 50% from 3–5%
- PTO and 6 paid holidays
- Paid certifications and tuition reimbursement for eligible roles
- Leadership development opportunities
- Career pathing initiatives for every position underway
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
