Service Dispatcher

Pure Water Technology Of Central PA•Manheim Township, PA

5h•$20 - $23•Onsite

About The Position

We are a growing company with fewer than 50 employees looking for an organized, dependable Service Dispatcher/Administrative Coordinator to join our Lancaster office. This is not a position where you will spend your entire day doing one task at a time. You will coordinate technician schedules, answer service calls, respond to emails, communicate with customers, and handle administrative responsibilities throughout the day. You may be halfway through routing technicians for the next day's schedule when the service line rings. You need to be able to stop, handle the customer's needs professionally, document the call correctly, and then return to scheduling without losing track of what you were doing. The right person is organized, detail-oriented, comfortable with interruptions, and able to keep several priorities moving at once. We have a small, close-knit office, so personality and teamwork matter. We are looking for someone who communicates well, contributes to a positive work environment, and works comfortably as part of a team.

Requirements

Strong computer, typing, and data-entry skills
Excellent verbal and written communication skills
Strong organizational and time-management skills
Ability to prioritize and manage multiple responsibilities
Professional phone and email communication
Ability to learn new software, procedures, and processes quickly
Dependable attendance and a strong work ethic

Nice To Haves

Previous dispatching, scheduling, customer service, office administration, or service coordination experience preferred
Naturally organized and detail-oriented
Can handle interruptions without becoming overwhelmed
Remember instructions and apply what you learn
Pick up new systems and processes quickly
Can prioritize when several things need attention at the same time
Communicate professionally with customers and coworkers
Take ownership of tasks and follow them through to completion
Notice details and catch potential problems before they become bigger issues
Comfortable working in a busy small-office environment
Enjoy being part of a team where people communicate and work closely together

Responsibilities

Answer incoming customer service calls and determine what action is needed
Gather and accurately document customer and service information
Schedule and route service technicians efficiently
Adjust schedules when emergencies, cancellations, or unexpected issues arise
Prioritize service requests based on urgency and customer needs
Communicate schedule and service information to technicians and other team members
Monitor service activity and follow up on outstanding items
Stay on top of incoming emails and respond promptly and professionally
Maintain accurate customer, scheduling, and service records
Switch between phone calls, scheduling, email, and administrative work without losing track of details
Help keep daily office and service operations organized