Service Scheduler

Eau Claire Ford Lincoln•Eau Claire, WI

5d•Onsite

About The Position

Do you love helping people, staying organized, and being the person who keeps everything running smoothly? We're looking for someone who enjoys talking with people, solving problems, and creating a great customer experience from the very first phone call. As our Service Scheduler, you'll be the first impression for many of our service customers. You'll help them schedule appointments, answer questions, coordinate transportation, and make vehicle maintenance as easy as possible. No automotive experience? That's okay, we can teach you cars. We can't teach a positive attitude, kindness, and a willingness to learn.

Requirements

Friendly and genuinely enjoys helping people.
Organized and able to multitask.
Comfortable talking on the phone throughout the day.
Positive, dependable, and a team player.
Detail-oriented.
Comfortable using computers and learning new software.
Able to stay calm in a fast-paced environment.

Nice To Haves

Customer service experience
Scheduling or administrative experience
Call center experience
Automotive dealership experience

Responsibilities

Answer incoming phone calls with energy and professionalism.
Schedule service appointments efficiently.
Help customers understand their maintenance and repair options.
Coordinate pick-up and delivery appointments.
Assist customers with Mobile Service scheduling.
Follow up with customers regarding upcoming maintenance.
Reschedule appointments when needed while keeping technicians' schedules productive.
Work closely with service advisors and technicians to ensure a smooth customer experience.
Keep appointment information accurate and organized.
Help identify opportunities to improve customer satisfaction.