Service Sales Representative

Generac•Phoenix, AZ

About The Position

Energy Systems is a full-service distributor of Generac equipment and solutions, providing sales, service, and rentals. The Service Sales Representative is responsible for growing aftermarket parts and service business within an assigned territory. The role promotes the service and parts departments to increase sales of preventive maintenance agreements, equipment repairs, rental equipment, and fuel tank remediation, while positioning Energy Systems as the primary source for aftermarket parts and service for power generation equipment. The representative develops and presents proposals for generator products and aftermarket service programs to customers, including plant engineers, maintenance personnel, purchasing agents, and company executives. The role evaluates customer applications and aftermarket parts needs, builds industry contacts and a pipeline of potential customers, follows up on leads, makes cold calls, and works to close sales and meet established quotas and revenue goals. The position also supports customer issue resolution, product delivery follow-up, expense monitoring, and preparation and maintenance of sales documentation and reports. Travel within the territory may be required up to 60%.

Requirements

Four-year college degree or equivalent industrial sales experience.
One year of cold calling by phone and in person.
One year in a customer-facing sales role involving negotiation, presentation, and conflict resolution.
Well-developed sales and presentation skills.
Computer literacy, including working knowledge of Outlook, Word, PowerPoint, and Excel.
Strong knowledge of power generation equipment.
Basic mechanical and technical aptitude, including geometric and other mathematical formulas.
Excellent oral and written communication skills.
Proven interpersonal skills with internal and external customers.
Basic marketing knowledge.
Ability to handle high-pressure situations and adapt to changes in the market.
Ability to meet the physical demands described, including occasionally lifting up to 25 pounds.
Ability to travel within the territory up to 60%.

Nice To Haves

Knowledge of remote monitoring solutions and connectivity, or similar technologies.
Knowledge of load banking, NFPA 110 requirements, and fuel polishing.
Experience using a CRM tool, pulling reports, and analyzing data.
The preferred qualification section states “5+ years college degree or equivalent industrial sales experience is required”; the wording is ambiguous.

Responsibilities

Develop generator product sales proposals and professionally present them to plant engineers, maintenance personnel, purchasing agents, and company executives.
Develop aftermarket program proposals for the generator service department and professionally present them to customers.
Research and evaluate customer applications and aftermarket parts needs to develop appropriately sized recommendations.
Establish industry contacts and develop a list of potential customers.
Follow up on sales leads and make cold calls.
Maintain an updated understanding of industry trends, technical developments, and government regulations affecting target markets.
Proactively close sales and finalize contracts.
Meet established sales quotas and revenue goals.
Resolve customer problems related to products and services.
Follow up on product deliveries.
Monitor and work within established expense allowances.
Generate detailed scope of supply (PMU) and provide it to the Application Engineer or Service Manager for processing.
Update and maintain quote logs.
Maintain a weekly sales itinerary report.
Maintain a monthly sales calls report.
Perform other duties as assigned.