Service Sales & Client Representative

Boland Trane Associates Inc & Boland Trane Services Inc

1d•Onsite

About The Position

Boland is a leading HVAC and building systems provider serving the DC, Maryland, and Northern Virginia region. We deliver sustainable, energy-efficient solutions to commercial, industrial, and institutional clients. The Service Sales & Client Representative is responsible for sales, processing service orders, and providing prompt, professional client service regarding Parts Department services. This role also encompasses inventory management, purchasing, and warranty administration.

Requirements

High School diploma or equivalent combination of experience and education required
2 Years of inside technical sales or related experience.
Warranty experience.
Knowledgeable in Word & Excel
Detail-oriented, organized, excellent interpersonal skills, problem solver, able to multitask
Regularly required to use hands to operate the computer keyboard, phone, and reach with hands and arms
Able to drive a forklift
Occasionally required to climb or balance, stoop, kneel, crouch, and crawl
Specific vision abilities required by this job include close, distance, peripheral vision, depth perception, and the ability to adjust focus
Must regularly lift and/or move up to 25lbs & frequently lift and/or move up to 50lbs and occasionally lift and/or move more than 100lbs with assistance

Nice To Haves

Technical School or an Associate's degree in Electronics or HVAC preferred
HVAC technical knowledge, HVAC Parts experience, experience with OEM a plus.
HVAC Product knowledge, including tools and supplies, experience in Purchasing, Sourcing, and Order Expediting is a plus.

Responsibilities

Answer internal client calls, identify parts, and provide reasonable technical support to internal clients in a prompt and professional manner
Identifies and processes internal client orders for HVAC parts, equipment, and supplies via the internet, fax, phone, and email
Order required parts
Drives sales by actively identifying internal opportunities within the organization and driving knowledge of our overall offering with our parts business.
Process internal service Lynx orders as needed
Assist with the purchasing of service products needed externally when needed/available
Identify product gaps internally by purchases made to external vendors. Report those product gaps to the Store Manager and/or Vice President - Supply
Responsible for internal client warranty administration
Prepares for and participates in physical inventory as scheduled
Maintains training in order to keep up with new products and technology
Flexibility to work overtime/ weekends, as required
Handles emergency phone and client service duties after hours as necessary
Assist service estimating when needed/available
Other duties as assigned