Client Service Representative

VCA Animal Hospitals • Monrovia, CA

1d • Onsite

About The Position

VCA Santa Anita Animal Hospital is seeking an experienced Client Service Representative to join their team. The hospital's mission is to prioritize pet health and provide excellent service, aiming to exceed pet owners' expectations. The role requires a personable yet highly professional individual to deliver this mission to clients and their pets. As the face of VCA, the Client Service Representative sets the tone for the practice, building and maintaining customer trust and confidence in the hospital's abilities. This role is central to the hospital's operation.

Requirements

• Experience in the animal care field
• Excellent customer service, organizational and problem solving skills
• Excellent communication skills both written and oral
• Excellent attendance, punctuality and work record
• Confidence working both independently and in a team situation

Responsibilities

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits

• Access to the people and financial resources of a large veterinary community
• Leadership opportunities
• Career development programs
• Opportunities to give back through strong Shelter partnerships and VCA Charities
• Continuing education allowance
• Tuition support and sponsorships
• Veterinary Technician license reimbursement
• Free mental health and wellness subscriptions (Head Space)
• Referral bonuses
• Competitive wage
• Medical, dental & vision insurance
• Generous petcare discounts
• Life, long and short term disability insurance
• Paid parental leave
• Paid vacation and sick time
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees