Client Service Representative

Innovetive Petcare • Huntington, NY

2d

About The Position

We are seeking a Veterinary Receptionist to serve as the first point of contact for our clients and patients. This role is critical to ensuring a positive client experience while supporting the medical team through accurate communication, scheduling, and administrative support. The ideal candidate is customer-focused, detail-oriented, and comfortable working in a veterinary hospital Some of the responsibilities you will own in this role:

Nice To Haves

• Previous experience as a veterinary receptionist, medical receptionist, or customer service professional preferred
• Strong communication and interpersonal skills
• Ability to multitask and remain calm in a fast-paced environment
• Basic computer proficiency; experience with veterinary practice management software is a plus
• Flexible availability, including evenings, weekends, and holidays as needed

Responsibilities

• Greet clients and patients warmly, in person and by phone
• Schedule appointments, check patients in and out, and manage the daily calendar
• Answer multi-line phones, route calls appropriately, and handle client inquiries
• Process payments, invoices, and medical records accurately
• Communicate effectively with veterinarians, technicians, and support staff
• Maintain a clean, organized, and professional front desk area
• Handle sensitive situations with empathy, professionalism, and discretion

Benefits

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed