Client Service Representative

CAE•Dallas, TX

2d•Onsite

About The Position

CAE, the leader in aviation training, is seeking a friendly, customer-oriented, and highly motivated individual for a Client Service Representative to join our Client Services Team at our Training Center in Dallas. The w ork week is Sunday through Thursday (Friday and Saturday off). The Client Service Team ensures clients training at CAE Dallas experience a personalized, seamless experience, support customer experience strategy and help design key customer experiences that differentiates CAE within their training network. This team is responsible for building and preserving trusting relationships with clients, constantly identifying opportunities to build positive relationships with new and existing clients and to be strategic and analytical when finding solutions to complications ensuring maximum client satisfaction. Why Join CAE? · Be part of a global company shaping the future of aviation · Competitive pay and comprehensive benefits · Centrally located in the DFW area · Work with a team that values professionalism, integrity, and service excellence

Requirements

High school diploma or equivalent.
Experience in hotel, concierge, travel, or customer service environments.
Strong computer skills, including Microsoft Word, Excel, and Outlook.
Ability to communicate effectively across all levels of staff and management.
Strong interpersonal skills with the ability to build rapport in person and in writing.
Demonstrated integrity, professionalism, and ability to handle confidential information.
Ability to manage multiple work requests and prioritize effectively.
Ability to work independently and collaboratively in a team environment.
Strong problem-solving skills, including the ability to gather and analyze information with tact.
Ability to use sound judgment when addressing sensitive or emotional topics.
Ability to: Stand or sit for extended periods.
Occasionally climb ladders, stairs, or ramps.
Move within tight or confined spaces.
Lift or adjust objects up to 40 pounds.
Perform repetitive motions involving wrists, hands, and fingers.
Ability to travel within the facility to complete tasks as required.

Nice To Haves

Fluency in a language other than English (written and verbal).
Ability to translate materials for client support.
Demonstrated customer service ethos with a positive, goal‑oriented mindset.
Flexibility and ability to adapt to change.
Experience generating creative, “outside the box” solutions to enhance customer experience.

Responsibilities

Welcome and register clients at the Dallas training facility, ensuring a positive first impression.
Answer and direct phone calls with professionalism.
Prepare client materials including contracts, badges, and schedules.
Ensure compliance with TSA and regulatory requirements during check‑in.
Assist clients with issues, schedule changes, and hospitality needs.
Support special events and entertainment arrangements for clients.
Collaborate with internal teams to support smooth daily operations.
Set up classrooms and ensure required materials are available.
Manage all aspects of the customer training experience.
Contact clients for pre‑training introductions.
Troubleshoot client concerns and provide necessary training materials.
Coordinate with third-party suppliers to support client needs.
Provide executive-level service and support throughout the training event.

Benefits

Comprehensive medical, dental, vision, and EAP plans.
401(k) and employee stock purchase programs with CAE match.
Generous paid time off, including parental leave and vacation.
Company‑paid life insurance, AD&D, short‑term disability, and caregiver support.
Voluntary benefits such as legal coverage, dependent life insurance, pet insurance, and FSAs.
Programs supporting work‑life balance and employee well‑being.

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