Client Service Representative

VCA Animal Hospitals•Lansdale, PA

1d•$15 - $17•Onsite

About The Position

At VCA, we know that we couldn’t have grown into the company we are today without all of our hardworking, talented Associates! We value all our Associates and we want you to stick around. Career growth and professional development is important, so we want to provide you with opportunities to take on new and exciting roles within VCA! Take a look at the new openings and apply to those that you feel suit you best! Thanks for interest in continuing your career with VCA! VCA Gwynedd Animal Hospital, 1615 West Point Pike, Lansdale, PA is looking for a Client Service Representative to join our team. The pay range for this position is $15-$17/hour based on experience, part-time. We are open Monday- Friday 8am to 6pm and Saturday 8am to 4pm. Our ideal candidate would have at least 1 year of CSR experience, be able to multitask efficiently, have compassionate communication skills, be confident in their ability to provide exceptional client service for a busy veterinary practice and is excited to be part of a cohesive team dedicated to up keeping a happy and healthy hospital culture. This role requires the abilities to: Provide exceptional client service such as offering warm hospitality, answering and managing up to 6 lines of telephone calls, text messages, email as well as in person visits with compassionate communication. Placing calls to clients, receiving and relaying messages, and communicating clearly and courteously with the doctors and veterinary staff. Managing electronic medical records, reports, and correspondence Scheduling and confirming appointments Presenting and explaining fees as well as processing payments Provide information and education on our services, wellness plans, and treatment options Take on projects or additional duties as directed by the leadership team Maintenance/housekeeping of the reception area and lobby If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a generous employee pet discounts and more as a part-time associate. The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.

Requirements

At least 1 year of CSR experience
Be able to multitask efficiently
Have compassionate communication skills
Be confident in their ability to provide exceptional client service for a busy veterinary practice
Excited to be part of a cohesive team dedicated to up keeping a happy and healthy hospital culture

Responsibilities

Provide exceptional client service such as offering warm hospitality, answering and managing up to 6 lines of telephone calls, text messages, email as well as in person visits with compassionate communication.
Placing calls to clients, receiving and relaying messages, and communicating clearly and courteously with the doctors and veterinary staff.
Managing electronic medical records, reports, and correspondence
Scheduling and confirming appointments
Presenting and explaining fees as well as processing payments
Provide information and education on our services, wellness plans, and treatment options
Take on projects or additional duties as directed by the leadership team
Maintenance/housekeeping of the reception area and lobby