Client Service Representative
About The Position
JOIN OUR TEAM! Are you looking to be a part of an inclusive and supportive hospital team that has the resources to push your career forward? If so, we would love to connect with you! VCA Columbia Animal Hospital at Hickory Ridge is seeking an experienced Veterinary Client Service Representative to join our busy, one-of-a-kind 5 -doctor Primary Care practice ! VCA Hickory Ridge has been serving the Howard County and surrounding area for more than 50 years. We are a dedicated team of professionals from diverse backgrounds that are well-trained and highly skilled. We are an AHAA accredited and AAFP Silver Certified Cat Friendly Practice. We are a team of Fear Free Certified Professionals dedicated to creating and maintaining a Fear Free environment for all of our patients and clients. We believe in providing the best, most progressive care to our patients while giving our clients an amazing experience. At VCA Hickory Ridge, we have a unique culture in our hospital that values each person’s individual skill and personality. We are an employee-centric team that is always working together to continue learning and growing in our roles and skill sets. Our ideal candidate has a minimum of 3 years of experience in a client service setting, preferably veterinary, and has a strong desire to work in a team setting. The candidate should be proficient in verbal and written communication and have excellent problem solving skills. Our candidate will be able to maintain professionalism and complete all duties in an otherwise fast-paced environment. The successful candidate will share our passion for patient care, high quality medicine and client experience, while being dedicated to creating and maintaining a healthy work environment. The candidate we are looking for will be open to learning new ideas, sharing their ideas with the team, and working hard to help shape a low stress/stress free experience for patients, clients, and each other. Why We Need You As the face of VCA Columbia Animal Hospital @ Hickory Ridge, the Client Service Representative sets the tone for the practice as we build and maintain each client’s trust and confidence in our abilities.
Requirements
- minimum of 3 years of experience in a client service setting, preferably veterinary
- strong desire to work in a team setting
- proficient in verbal and written communication
- excellent problem solving skills
- maintain professionalism and complete all duties in an otherwise fast-paced environment
- share our passion for patient care, high quality medicine and client experience
- dedicated to creating and maintaining a healthy work environment
- open to learning new ideas, sharing their ideas with the team, and working hard to help shape a low stress/stress free experience for patients, clients, and each other
- Ability to commute/relocate: Columbia, MD 21044: Reliably commute or planning to relocate before starting work (Required)
Nice To Haves
- Veterinary experience: 3 years (Preferred)
Responsibilities
- Greeting clients & visitors
- Strong communication across all hospital departments
- Setting and confirming appointments
- Inbound and outbound correspondence with clients via text, email, and telephone
- Presenting and explaining fees, including processing payments
- Managing electronic medical records, charts and reports
- Educating clients on various topics such as our fear free culture, our products and services, general animal husbandry, and non-medical pet care (Heartworm prevention, flea & tick control, etc.)
- Assisting clients with our online pharmacy and myVCA app
- Hospital maintenance and minor cleaning inside and outside
- Must be able to lift 40 lbs
Benefits
- VCA hospitals are former private-practices that retain the spirit that made them successful
- WOOF University, offering abundant CE
- Robust Clinical Studies program
- Opportunities to give back through our strong shelter partnerships, our TNR program, and more!
- Competitive wage
- Medical, Dental, Vision insurance
- Free health and wellness sessions through Lyra and Headspace
- 401(k)
- Employer paid life, long- and short term disability insurance
- Generous personal pet discounts
- Paid time off and sick leave
- Parental leave
- Uniforms
- Career Development programs
- Growth and Leadership opportunities
- Flexible schedule
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
