Client Service Representative

VCA Animal Hospitals•Flower Mound, TX

1d•Onsite

About The Position

VCA Animal Hospitals is seeking an experienced Client Service Representative to join their team. The mission of VCA Animal Hospitals is to prioritize pet health and provide excellent service, aiming to exceed pet owners' expectations. The Client Service Representative is considered the face of VCA, setting the tone for the practice by building and maintaining customer trust and confidence. This role is pivotal to hospital operations, ensuring the facility is neat and clean, and providing compassionate, high-quality veterinary medicine and client service. VCA Angel Animal Hospital in Flower Mound, TX, is an elite veterinary practice with cutting-edge technology, including rehabilitative services. It is primarily a small animal clinic treating canine, feline, and some small mammalian exotics. The practice is a large 5-doctor facility operating on extended business hours and includes a full luxury boarding facility capable of housing pets 24/7. VCA Animal Hospitals is a leader in veterinary care, committed to the future of veterinary medicine, with a national network of hospitals, 35,000 Associates, nearly 7,000 veterinarians, 4,000 credentialed technicians, and over 10,000 veterinary assistants.

Requirements

Strong desire and passion to help & the ability to build relationships with clients, and patients
Excellent verbal, written, phone, and interpersonal skills
Strong organization and time management skills
Flexibility to work in an ever-changing environment
Common sense, compassion, and desire to learn
Critical thinking & Multi-tasking
Must be friendly, outgoing, and a team-player
Ability to lift 40 lbs
Willing to work long, irregular hours
Ability to walk, bend, stand and reach constantly during a minimum 8-hour day
Accurately maintain medical & financial records
Honesty, Integrity, and a positive attitude
Good computer knowledge
High School Diploma
2+ years in client service related field
Open availability with scheduling
MUST be available to close (12pm-close) at least 2 days Monday - Friday
Saturdays REQUIRED 7:45am - close

Nice To Haves

1+ Veterinary Hospital / Animal Healthcare experience preferred (willing to train the right candidate)
Preference will be given to any qualified applicant interested in evening only schedules

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Managing medical records, charts, reports and correspondence
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside
Accurately maintain medical & financial records
Willing to cross train in every department of the hospital (including animal care attendant)