Service Representative (12 Month Contract)
About The Position
Empire life is looking to hire a Service Representative (12 month contract) to join our Retail Operations team! We are actively seeking candidates to fill one current, open 12 month contract position. Our mission is to provide expertise and intelligent solutions to help Canadians navigate life with confidence. This is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of. You will deliver excellence by providing personal, accurate, professional, and courteous service and resolution to our customers. We are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.
Requirements
- 1+ years work experience in an office environment
- Knowledge of word processing, spreadsheet, and database computer software
- Ability to prioritize and balance multiple tasks and navigate multiple systems
- High attention to detail/accuracy
- Access to stable and secure internet for remote work
- Language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Nice To Haves
- Bilingualism (English/French) would be an asset
- Completion of a College Diploma would be an asset
Responsibilities
- Processing applications and service requests within established service standards
- Providing prompt and accurate resolution to complex problems
- Investigating and analyzing simple cases and completing necessary follow-up changes
- Providing prompt and courteous resolution of enquiries regarding administration procedures and transactions on client accounts from both internal and external sources
Benefits
- Competitive salaries with annual pay increases
- Annual bonus program, which recognizes both strong company performance and individual contributions
- Competitive uncapped commission for sales positions
- A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
- Flexible work arrangements and an annual allotment of personal health days.
- Four weeks annual vacation from hire date
- A defined contribution pension plan with generous employer matching
- Top up programs for parental leave and compassionate leave
- Employer-sponsored wellness and recognition programs
- A cash employee referral program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
