Service/Repair Technician IV

ITW•Denver, CO

6d•$33 - $45•Onsite

About The Position

The Service/Repair Technician IV provides advanced on-site support to Hobart Service customers, including installation, maintenance, troubleshooting, and repair of commercial food equipment. The role requires complex troubleshooting across mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) systems, along with demonstrated leadership behaviors. The technician serves as a primary point of contact for key customer accounts and may lead complex installations and technical projects, assist with onboarding and training technicians, and support new product introductions. The position involves routine on-call and after-hours service, including holidays and weekends as needed. Work takes place at an office facility and customer sites, including commercial kitchens, with travel up to 50% of the time. The stated pay range is $33.00–$44.60 per hour, depending on qualifications and prior experience.

Requirements

High school diploma or GED.
At least 7 years of food equipment service experience and/or at least 4 years of HVACR service experience.
Advanced mechanical, electrical, pneumatic, gas, and/or refrigeration aptitude and complex troubleshooting experience.
Ability to interpret schematic diagrams and standard service manuals and mechanical diagrams.
Knowledge of sequence of operations for multiple equipment operating modes.
Knowledge of state and federal regulations related to combustion emissions.
Skill using tools and equipment such as basic hand tools, gauges, and meters.
Basic math skills, including calculations, percentages, and measurement conversions.
Basic or working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Ability to read and understand safety guidelines and perform work with emphasis on safety, efficiency, and quality.
Demonstrated oral communication, customer service, problem-solving, and crisis/conflict resolution skills.
Ability to work independently, take direction, manage competing priorities, meet deadlines, and commit to extended hours when necessary.
Ability to perform the listed physical demands, including lifting up to 75 pounds, climbing ladders, extensive walking and driving, and working in tight or confined spaces.
Ability to operate motor vehicles or heavy equipment, machinery, and/or power tools.
Ability to travel up to 50% of the time.
EPA Certification is listed under certificates and licenses; position/location dependent.

Nice To Haves

Associate’s degree or vocational certificate.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.
Industry certification, which is highly desirable, such as Accredited Certified Technician (CFESA, NATE, or Hobart).

Responsibilities

Serve as the primary point of contact for key customer accounts on service-related issues.
Assist with onboarding, training, and development of new Service/Repair Technicians.
Plan, lead, and execute complex technical projects, including installations and turnkeys.
Diagnose and repair software errors, failures, and malfunctions in electronic food equipment.
Install commercial food equipment and plan and lead advanced installations as needed.
Maintain, diagnose, and repair commercial food equipment for contract and time-and-material customers.
Interpret and follow schematic diagrams and apply knowledge of equipment operating sequences.
Complete and document preventative maintenance.
Implement and support safety procedures outlined in Hobart Service manuals and programs.
Promote branch and organizational financial objectives through quality customer service and lead generation.
Support new product introductions and maintain current knowledge of the organization, industry, and equipment.
Manage assigned company assets, including vehicle, tools, and inventory; follow safe-driving and other applicable policies.
Compile and summarize customer and sales-related data for supervisors or branch managers.
Perform vehicle and equipment safety inspections and report defects; remove unsafe items from service until repaired or replaced.
Complete required safety training and follow applicable safety guidelines.
Prioritize workload, special tasks, and concurrent projects; communicate with internal and external contacts and address crises or conflicts as needed.
Provide on-site repair support during on-call, after-hours, holiday, and weekend work when required.