Service/Repair Technician IV

ITW•Denver, CO

About The Position

The Service/Repair Technician IV has advanced mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude and complex troubleshooting experience, and demonstrates leadership behaviors. The role provides on-site support to Hobart Service customers, including installation and service of commercial food equipment. The routine work schedule includes on-call, after-hours, holiday, and weekend repair support. The technician serves as a primary contact for key customer accounts, helps onboard and develop new technicians, and routinely plans, leads, and executes complex technical projects, including installations and turnkeys. Work includes diagnosing and repairing equipment and software issues; maintaining, installing, and repairing commercial food equipment; completing preventative maintenance; interpreting schematics; and following applicable safety procedures. The technician also supports customer experience and organizational financial objectives, new product introductions, and assigned company assets.

Requirements

High school diploma or GED.
At least 7 years of food equipment service experience and/or at least 4 years of HVACR service experience.
Advanced mechanical, electrical, pneumatic, gas, and/or refrigeration aptitude with complex troubleshooting experience.
Ability to read and interpret service manuals, mechanical diagrams, and schematic diagrams.
Knowledge of parts stocking and identification methods, practices, and procedures.
Basic math skills, including calculations, percentages, and measurement conversions.
Working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Ability to use tools and equipment such as basic hand tools, gauges, and meters.
Customer service, interpersonal, communication, and problem-solving skills.
Ability to understand and follow safety guidelines and approach responsibilities with an emphasis on safety, efficiency, and quality.
Ability to communicate orally with people within and outside the organization and demonstrate crisis and conflict resolution skills.
Ability to self-motivate, take direction from senior technicians and management, multitask, and adjust priorities quickly.
Ability to commit to extended work hours when necessary to meet goals.
Ability to perform the physical demands of the role, including lifting up to 75 pounds, climbing ladders, extensive walking and driving, and working in tight or confined spaces.

Nice To Haves

Associate’s degree or vocational certificate.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.
Industry certification; Accredited Certified Technician credentials from CFESA, NATE, or Hobart are highly desirable.
EPA certification.

Responsibilities

Serve as the primary point of contact for key customer accounts on service-related issues.
Assist with onboarding, training, and development of new Service/Repair Technicians.
Plan, lead, and execute complex technical projects, including installations and turnkeys.
Diagnose and repair software errors, failures, and malfunctions in electronic food equipment.
Install mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment, and plan and lead advanced installations as needed.
Maintain, diagnose, and repair commercial food equipment for customers on contract and/or time-and-material (T&M) basis.
Interpret and follow schematic diagrams and demonstrate knowledge of equipment operating sequences.
Complete and document preventative maintenance on commercial food equipment.
Implement and support standard operating procedures in Hobart Service safety manuals and programs.
Promote branch and organizational financial objectives by providing a quality customer experience and generating leads.
Support new product introductions and maintain current organizational, industry, and equipment knowledge.
Manage assigned company assets, including vehicle, tools, and inventory.
Follow safe-driving and other applicable company policies.
Perform visual safety inspections of vehicles and equipment, report defects, and take defective items out of service until repaired or replaced.
Complete required safety training and observe safety and security procedures.
Prioritize regular workload, special tasks, and concurrent projects to complete work accurately and efficiently.
Provide data to a supervisor and/or branch manager to support customer-focused strategies and sales opportunities.