Service Repair Technician

Johnson & Johnson Innovative Medicine•Santa Clara, CA

22h•Onsite

About The Position

The Service Repair Technician repairs, reworks, tests, and upgrades designated complex internal and field-returned robotic electromechanical assemblies, while complying with medical device regulations and quality standards. The role partners with Engineering, Manufacturing, Quality, Failure Analysis, R&D, and the warehouse to troubleshoot failures, identify root causes, and determine repair paths. It offers hands-on work with innovative technologies and opportunities for long-term career development.

Requirements

Associate’s degree at minimum in mechanical, electrical, or industrial engineering, or an equivalent combination of experience and education.
2–4 years of medical-device or capital-equipment experience.
Ability to read mechanical drawings and wiring schematics.
Ability to work with and configure computer hardware and software.
Understanding and ability to apply GMP and GDP principles.
Strong analytical reasoning and problem-solving skills.
Innovative, independent, driven, and results-oriented approach.
Ability to adapt to evolving requirements and work in a fast-paced environment with tight schedules.
Effective, proactive written and verbal communication skills and ability to collaborate with cross-functional mechanical, electrical, systems, and software engineers.

Nice To Haves

Experience supporting robotics repairs.
Agile PLM experience.
SAP experience.
Bachelor’s degree in mechanical, electrical, or industrial engineering.
MS Dynamics experience.
MES experience.

Responsibilities

Test, repair, and upgrade robotic platform subsystems, interfaces, and components so they are ready to return to service.
Use hand tools to disassemble, assemble, and repair mechanical and electrical components.
Document test plans, DHRs, repairs and rework, results, conclusions, and requirements traceably to support release decisions and audits.
Troubleshoot test failures, conduct root-cause analysis, and verify corrective actions to prevent recurrence.
Support customer satisfaction through high-quality upgrades, repairs, and support for customer products, internally and externally.
Follow procedures and work instructions and create records that meet the Johnson & Johnson Quality Management System requirements.
Set up and operate machines, equipment, and fixtures to perform repair and testing processes in accordance with applicable work instructions.
Provide detailed descriptions of failures found during functional testing and calibration to support component-level troubleshooting, and assist the Failure Analysis team as needed.
Inspect own or others’ work to ensure workmanship standards are met.
Apply Good Manufacturing Practices and Good Documentation Practice principles to assembly, test records, and related documentation.
Identify and raise nonconforming products and support root-cause investigations with Manufacturing Engineering.
Maintain compliance with ESD controls, clean manufacturing practices, hazardous-waste handling, and safety standards; promptly address safety concerns and support risk-mitigation activities.

Benefits

Eligibility to participate in the consolidated retirement plan (pension) and savings plan (401(k)), subject to plan terms.
Vacation: 120 hours per calendar year, subject to policy and date of hire.
Sick time: 40 hours per calendar year, with different amounts for eligible Colorado and Washington residents, subject to policy and date of hire.
Holiday pay, including floating holidays: 13 days per calendar year.
Work, Personal and Family Time: up to 40 hours per calendar year.
Parental Leave: 480 hours within one year of the birth, adoption, or foster care of a child.
Bereavement Leave: 240 hours for an immediate family member and 40 hours for an extended family member per calendar year.
Caregiver Leave: 80 hours in a 52-week rolling period.
Volunteer Leave: 32 hours per calendar year.
Military Spouse Time-Off: 80 hours per calendar year.