Service & Repair Technician II

Integra LifeSciences•Cincinnati, OH

10d

About The Position

Changing lives. Building Careers. Joining us is a chance to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, our colleagues are challenging what’s possible and making headway to innovate new treatment pathways to advance patient outcomes and set new standards of care. The Neurosurgical Service & Repair Technician is responsible for the troubleshooting, service, repair, and maintenance of designated electronic and/or mechanical medical equipment in the most efficient manner and adhering to established quality standards. This person may work with the site engineering, manufacturing, and quality teams, including the complaint department, to perform product failure evaluations and diagnostics. The individual will also be responsible for complying with all local and global policies and procedures.

Requirements

Minimum two (2) year degree in Biomedical technology, Electrical or Electronics technology.
Associate degree or Certification from a technical / trade school
Minimum2 + years medical or electronic equipment repair and testing.
Related technical repair work experience will be considered
Demonstrated technical troubleshooting aptitude
Computer skills required - Oracle skills a plus
Excellent communication skills – verbal & written
Experience in the medical field a plus
Ability to work in team environment / service environment required

Responsibilities

Must be able to work independently as well as under direct supervision.
Document all service activities in Oracle
Must be able to safely and properly use and operate repair tooling and test equipment.
Complete repair of all customer products within designated repair cycle times.
Perform & execute all repairs in accordance with training, local and global SOP’s
Perform other duties as required by the business.
Strive to maintain a safe work environment in accordance with regulations
Willingness to work in a team environment
Constantly seek ways to improve the Customer Support processes
Manage assigned work and repair priorities
Collaborate and work with other functions on product / repair complaints – Engineering, Manufacturing, Quality
Promptly complete all required service and repair documentation or Oracle entries during the repair process and in an accurate and efficient manner.