Repair Technician II

Brightstar Lottery • Centennial, CO

8d • Onsite

About The Position

A Repair Logistics Technician II performs a variety of duties related to the troubleshooting, maintenance and repair of terminals and associated peripherals down to component and board level under limited supervision. This position is also responsible for coordinating basic warehouse operation, parts ordering and inventory control to ensure continuous supply and timely repairs in the field and warehouse. Additionally, this position supports site management by conducting data collection, analysis, and reporting on service metrics.

Requirements

• High school diploma or GED required.
• 2+ years in electronics repair, logistics, or a related field.
• Experience with electronic and electromechanical systems required.
• Experience with navigating various software applications required.
• Strong analytical and mechanical reasoning.
• Excellent communication and customer service skills.
• Ability to work independently and adapt to shifting priorities.
• Team-oriented with a proactive, self-motivated mindset.
• Must possess a valid driver’s license and be able to operate a 24-foot box truck safely and efficiently.
• Must meet Department of Transportation (DOT) requirements, including maintaining a current DOT medical card and adhering to all applicable DOT regulations.
• Ability to perceive colors (for troubleshooting).
• Must pass background checks (criminal, education, employment).
• Physical ability to lift up to 50 lbs, climb ladders, and work with tools and electrical components.
• Occasional travel and field support as needed.

Nice To Haves

• Experience with IP-based technologies and communication systems (preferred).

Responsibilities

• Coordinates and updates repair and inventory database.
• Maintains an adequate supply of spare parts, sub-assemblies, and complete terminals.
• Creates and manages parts orders; monitors spare parts usage to ensure continuity of service.
• Coordinates shipping and receiving operations.
• Communicates and manages Return Material Authorization (RMA) processes with central repair facilities and external vendors.
• Assists subject matter experts in developing technical documentation.
• Assists with onboarding and training of junior Repair Logistics Technicians.
• Tests point-of-sale and communications equipment to determine cause of failure.
• Aids with field service activities, including service calls and installations.
• Interfaces with lottery and retail customers and various client services departments.
• Inspects point-of-sale equipment for damage and screens returned parts for quality assurance.
• Cleans interior and exterior of point-of-sale equipment.
• Operates forklift equipment and occasionally drives a 24’ box truck for equipment installations.
• Transports equipment between warehouse locations.
• Performs data entry and general administrative duties.
• Adheres to all safety policies and procedures.
• Assists in the upkeep and maintenance of warehouse equipment and tools.
• Performs general cleaning and maintains warehouse organization.

Benefits

• Medical, dental, and vision benefits start on day one of being a Brightstar employee
• 12 paid holidays plus 2 floating holidays per year (new hires will receive floating holidays on a pro-rated basis according to their start date)
• 3 weeks of paid vacation (accrued) per year, prorated first year
• Accrued sick time
• 401k with employer match and 100% vested day one
• Company paid parental leave, life insurance, short term disability and long-term disability
• health, dental, and vision insurance
• life, accident, and disability insurance
• tuition reimbursement
• paid time off
• wellness programs
• identity theft insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED