Service Renewal Representative

Hach•Loveland, CO

4d•Hybrid

About The Position

Reporting to the Service Contracts Manager, the Service Renewal Representative is responsible for selling or renewing the company’s products, systems and/or services via telephone or electronic means to customers in assigned territory, industry or accounts. May generate prospective customers through cold calling and may qualify and follow up with sales leads. Focus on lead qualification and lead prospecting. Sales can be made through multichannel, inbound and/or outbound sales activities. This position is part of a larger collaborative sales team located in Loveland, Colorado, and will be hybrid (3 times a week in the office).

Requirements

High School Diploma is required.
2 years of sales/retention or tele-sales experience, selling products or services in a business-to business environment.
Experience with outbound calls.

Nice To Haves

Bachelor’s degree in Business, Marketing, or a related field is preferred.
Strong working knowledge of Salesforce, Oracle, and Microsoft Office preferred.

Responsibilities

Proactively engaging with customers to quote, negotiate, and secure annual Service Partnership renewals
Developing and maintaining strong relationships with existing customers to drive retention and loyalty
Identifying upselling opportunities to expand service offerings and increase revenue
Collaborating with account owners and cross-functional teams to ensure on-time renewals, minimizing or eliminating churn
Utilizing CRM & ERP systems to accurately manage customer interactions and track progress, while maintaining high standards of data integrity
Providing exceptional customer service and supporting to address inquiries, resolve issues, and exceed customer expectations
Managing large, specialty contracts across North America, including quoting, customer follow-ups, changes and updates, and coordinating with internal teams to ensure effective execution of services.
Serving as a point of contact for specialty contracts for both internal groups and external customers.