Renewal Sales Representative
About The Position
MCI is seeking Renewal Sales Representatives to join their team and support nationwide projects. In this role, you will interact with hundreds of customers weekly, answering questions, promoting new products and services, and ensuring a best-in-class customer experience. This position offers a supportive, fast-paced environment with industry-leading training and clear paths for advancement into roles such as Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered, a full application on the company careers page, including screening questions and a pre-employment test, is required.
Requirements
- Must be 18 years or older
- High school diploma or equivalent
- Fluent in English (spoken and written)
- Experience with computer-based data entry
- Ability to type 20+ WPM
- Wired, high-speed internet connection (20Mbps+ download speed)
- Excellent organizational, written, and verbal communication skills
- Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
- Familiarity with Windows PC applications and ability to learn new systems
- Reliable and punctual with a strong work ethic
- Skilled in conflict resolution, problem-solving, and negotiation
- Customer-focused, empathetic, and solution-oriented
- Ability to multitask, stay focused, and self-manage
- Strong team orientation and interpersonal skills
- Comfortable in a fast-paced, evolving environment
Nice To Haves
- 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center
- Previous work-from-home experience
- Experience in state or federal programs
Responsibilities
- Handle inbound and outbound calls professionally and courteously
- Listen actively to understand customer needs and resolve issues
- Educate customers on products and services, identifying renewal and upsell opportunities
- Use internal systems to manage accounts and process claims accurately
- Research and coordinate with other departments to resolve customer concerns
- Follow scripts, policies, and procedures to ensure consistency and compliance
- Maintain accurate records and protect customer data
- Escalate complex issues to supervisors or appropriate teams
- Ensure first-call resolution through effective problem-solving
- Stay current with training, system updates, and program changes
- Meet attendance, punctuality, and performance expectations
Benefits
- Paid Time Off
- Paid holidays
- Supplemental health coverage through Blue Cross (for full-time employees)
- Life insurance options
- Supplemental Insurance: Accident and critical illness insurance
- Career Growth opportunities
- Paid Training
- Fun, Engaging Work Environment
- Casual Dress Code
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
