Service Receptionist

Audi Reno Tahoe•Reno, NV

13h•Onsite

About The Position

Audi Reno Tahoe, part of the award-winning Findlay Automotive Group, is seeking a polished, customer-focused Service Receptionist to serve as the face and voice of our service department. This role is critical to the customer journey—setting the tone from the very first interaction and supporting long-term customer loyalty and business growth. This is not a passive front-desk position. The ideal candidate understands that every interaction is an opportunity to elevate the brand, strengthen relationships, and move business forward.

Requirements

Strong verbal and written communication skills
Professional appearance and demeanor at all times
Customer-service mindset with a sales- and business-support orientation
Confident, personable, and comfortable engaging with a wide range of customers
Self-motivated and able to work independently within structured processes
Detail-oriented with strong organizational skills
Ability to represent the dealership and brand with confidence and polish

Nice To Haves

You understand that first impressions matter.
You take pride in presentation, communication, and delivering a premium customer experience.
You see each interaction as an opportunity to strengthen trust, support the service team, and contribute to the success of the dealership.

Responsibilities

Serve as the professional first point of contact for service customers—both in person and over the phone
Create a welcoming, premium experience that reflects the Audi brand
Actively manage incoming calls with purpose, accuracy, and confidence
Schedule service appointments to support shop flow and customer convenience
Conduct outbound follow-up calls to strengthen customer relationships and retention
Answer customer questions thoroughly or connect them to the appropriate team member
Support business operations through digital document archiving and data accuracy
Stay knowledgeable on current services, products, and pricing
Address customer concerns with professionalism, empathy, and solutions-oriented thinking