Service Production Supervisor - Mid Shift - Portland, OR

Military Spouse Corporate Career Network•Portland, OR

4d•Onsite

About The Position

Rivian is seeking a Service Production Supervisor to lead daily service center operations and direct the flow of vehicles through the shop. The supervisor makes real-time production decisions, coaches and develops technicians, and ensures the team has the parts, tools, and information needed to work effectively. The role is responsible for delivering a seamless, efficient, high-quality service experience that helps owners get back on their adventures. The supervisor owns the shop’s daily production rhythm, coordinates across service teams, monitors workflow and performance, and removes operational obstacles. They foster an inclusive, collaborative culture; support technician development; maintain safety and quality standards; and advocate for both employees and customers. The position is on-site in Portland, Oregon, and may require up to 27% travel and regular interaction with customers, their families, third-party affiliates, and suppliers at Rivian facilities, on mobile service routes, or at community outreach events.

Requirements

At least 5 years of leadership experience in a high-volume automotive service environment, such as Shop Foreman, Production Manager, or Lead Dispatcher.
Deep technical knowledge of modern vehicle systems, including high-voltage, electrical, mechanical, and infotainment systems.
Experience with lean manufacturing principles or workflow optimization in a service or production setting.
Proficiency with digital tools, including dealership management systems (DMS), repair order tracking, and diagnostic software.
Excellent written and verbal communication skills.
Strong understanding of written and spoken English.
Ability to see, read, and interpret documents such as regulations, safety rules, operating and maintenance instructions, and schematics.
Ability to travel up to 27%.

Nice To Haves

High school diploma, GED, or other recognized high school equivalency credential (preferred).

Responsibilities

Mentor, coach, inspire, and develop technicians, including providing feedback, conducting performance reviews, identifying development needs, and delivering hands-on training.
Foster an inclusive, high-performance team culture built on collaboration, trust, accountability, and continuous learning.
Advocate for the team by ensuring employees’ needs are met, their voices are heard, and obstacles are removed; lead by example and support tasks as needed.
Collaborate on-site with other teams, including DMO, VO, and Sales, and manage vendor relationships, including Amazon/DSP accounts.
Promote participation in huddles and transparency around performance indicators.
Oversee service workflows and technician development, including the RIV EXCEL process, and establish accountability across shifts and departments.
Manage the shop’s daily production rhythm from vehicle intake through final quality checks to maximize throughput and efficiency.
Prioritize and assign work according to technician skills and shop capacity.
Coordinate with Parts, Service Advisors, and support teams to prevent or resolve bottlenecks.
Identify and implement service workflow improvements using a first-principles approach and lean manufacturing principles.
Monitor repair quality, cycle time, technician productivity, and shop efficiency; use KPIs to inform operational improvements.
Maintain and enforce high standards for safety and workshop organization.
Act as the escalation point for complex technical or logistical challenges and resolve issues promptly.
Review the accuracy of technician work-order notes and documentation.
Champion customer feedback and concerns throughout the service process.