Service Production Supervisor - Mid Shift - Portland, OR

Rivian•Portland, OR

3d•Onsite

About The Position

Rivian is seeking a Service Production Supervisor to lead daily operations in its service center in Portland, Oregon. The supervisor directs the flow of vehicles through the shop, makes real-time production decisions, coaches technicians, and ensures that teams have the parts, tools, and information necessary to work effectively. The role is responsible for delivering a seamless, efficient, high-quality service experience and helping return Rivian owners to their adventures. The position oversees service workflows and technician development, including the RIV EXCEL process, while coordinating across teams and departments. It owns the shop’s daily production rhythm, ensures repair quality and timely completion, and uses performance indicators to improve operations. The supervisor also serves as an escalation point for technical and logistical challenges and advocates for both technicians and customers. The role may involve regular interaction with customers and their families, third-party affiliates, and suppliers at Rivian facilities, on mobile service routes, or at community outreach events. Up to 27% travel may be required. The salary range for Oregon-based applicants is $79,700–$105,570 per year. The successful candidate may be eligible for annual performance bonuses and equity awards.

Requirements

At least 5 years of leadership experience in a high-volume automotive service environment, such as Shop Foreman, Production Manager, or Lead Dispatcher.
Deep technical knowledge of modern vehicle systems, including high-voltage, electrical, mechanical, and infotainment systems.
Experience with lean manufacturing principles or workflow optimization in a service or production setting.
Proficiency with digital tools, including dealership management systems (DMS), repair order tracking, and diagnostic software.
Excellent written and verbal communication skills.
Ability to communicate effectively in written and spoken English.
Ability to see, read, and interpret documents such as regulations, safety rules, operating and maintenance instructions, and schematics.
Ability to meet the physical demands of the role, including standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 pounds.

Nice To Haves

High school diploma, GED, or other recognized high school equivalency credential (preferred).

Responsibilities

Mentor, coach, and inspire technicians, fostering a collaborative culture of trust, excellence, and continuous learning.
Manage team performance through regular feedback and performance reviews, and understand each team member’s strengths and development areas.
Foster an inclusive environment in which team members feel valued, motivated, and empowered.
Identify and develop talent, establish development paths, and provide hands-on training to strengthen technical capabilities.
Advocate for the team by ensuring its needs are met, voices are heard, and obstacles are removed.
Lead by example and support any role or task needed to achieve team success and service excellence.
Collaborate onsite with other teams, including DMO, VO, and Sales.
Manage vendor relationships, including Amazon and DSP accounts.
Ensure participation in huddles and transparency around performance indicators.
Oversee service workflows and technician development, including the RIV EXCEL process, and establish accountability for operational goals across shifts and departments.
Own the shop’s daily production rhythm from vehicle intake through final quality check, maximizing throughput and efficiency.
Prioritize and assign work according to technician skill sets and shop capacity.
Coordinate with Parts, Service Advisors, and other support teams to prevent and resolve bottlenecks.
Use first-principles problem-solving to identify and implement service workflow improvements.
Monitor repair quality and cycle time to ensure vehicles meet Rivian standards and are returned on schedule.
Analyze KPIs, including technician productivity and shop efficiency, and use data to guide operational improvements.
Maintain and enforce high standards of safety and organization in the workshop.
Resolve complex technical or logistical challenges as the key escalation point.
Review technician work-order notes for accuracy.
Champion customer feedback and concerns throughout the service process.