Service Production Supervisor - Mid Shift - Portland, OR

VetJobs•Portland, OR

1d•$79,700 - $105,570•Onsite

About The Position

The Service Production Supervisor directs daily service-center operations and the flow of vehicles through the shop, making decisions that support production pace, efficiency, and quality. The role coaches and develops technicians, manages team performance, and fosters an inclusive culture of collaboration and continuous learning. It also ensures technicians have the parts, tools, and information needed to work effectively and coordinates with Parts, Service Advisors, and other teams to prevent bottlenecks. The supervisor owns the shop's production rhythm from vehicle intake through final quality checks, assigns work according to technician capabilities and shop capacity, and monitors repair quality, cycle time, productivity, and shop efficiency. The role maintains safety and organization, addresses complex technical or logistical escalations, reviews work-order documentation, and keeps customer feedback in view throughout service. The position is on-site in Portland, Oregon, and may require up to 27% travel.

Requirements

At least 5 years of leadership experience in a high-volume automotive service environment, such as Shop Foreman, Production Manager, or Lead Dispatcher.
Deep technical knowledge of modern vehicle systems, including high-voltage, electrical, mechanical, and infotainment systems.
Experience with lean manufacturing principles or workflow optimization in a service or production setting.
Strong proficiency with digital tools, including dealership management systems (DMS), repair-order tracking, and diagnostic software.
Excellent written and verbal communication skills.
Strong understanding of written and spoken English.
Ability to read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions, and schematics.
Ability to travel up to 27%.

Nice To Haves

High school diploma, GED, or another recognized high school equivalency credential (preferred).

Responsibilities

Mentor, coach, and inspire technicians, building a collaborative, high-performance culture.
Manage team performance through regular feedback and performance reviews, and understand team members' strengths and development needs.
Foster an inclusive environment where team members feel valued and empowered.
Identify talent, establish development paths, and provide hands-on training to strengthen technical capabilities.
Advocate for the team by addressing its needs, listening to concerns, and removing obstacles.
Lead by example and support tasks across roles as needed to ensure team success and service excellence.
Collaborate on-site with DMO, VO, and Sales teams, and manage vendor relationships, including Amazon/DSP accounts.
Support participation in huddles and transparency around performance indicators.
Oversee service workflows and technician development, including the RIV EXCEL process, and establish accountability across shifts and departments.
Manage daily shop production from vehicle intake through final quality checks.
Prioritize and assign work according to technician skill sets and shop capacity.
Coordinate with Parts, Service Advisors, and other support teams to eliminate bottlenecks.
Seek and implement service-workflow improvements using a first-principles approach.
Monitor repair quality and cycle time to meet Rivian standards and return vehicles to customers on schedule.
Analyze KPIs, including technician productivity and shop efficiency, to guide operational improvements.
Enforce safety and organization standards in the workshop.
Resolve complex technical or logistical issues as the key escalation point.
Review the accuracy of technician work-order notes.
Represent the customer's perspective and ensure customer feedback and concerns are considered during service.