Service Porter - Mercedes-Benz of Coral Gables

Dream Motor Group•Coral Gables, FL

About The Position

The Service Porter courteously and efficiently meets and exceeds customer expectations by assisting in the service lane reception area. The role moves customer vehicles to support smooth traffic flow through the facility, increase customer convenience, and maintain an efficient service parking area. The Service Porter also maintains vehicle appearance and dealership areas, supports customers and dealership employees, and ensures vehicles are handled safely and returned in proper condition.

Requirements

High school diploma or equivalent.
Valid in-state driver's license and an acceptable, safe driving record; must maintain safe driving habits to drive customer and demonstrator vehicles.
Excellent verbal and written communication skills.
Availability to work 7 a.m. to 7 p.m., Monday through Saturday.
Must be insurable.
Ability to collaborate with the public, sometimes with several customers at a time.
Ability to collaborate with other dealership personnel.
Must be a team player with impeccable honesty and integrity.
Maintain a high level of professional personal appearance and conduct.
Proficient knowledge of tools and materials needed to perform departmental duties and ensure a high level of customer satisfaction.

Nice To Haves

One year of experience in an automobile retail environment; preferred but not required.

Responsibilities

Install seat, steering wheel, and floor protection, along with ID tags, in all vehicles taken in for service.
Ensure that all dealership vehicles are secured, locked, and accounted for.
Maintain the parking lot in an organized and efficient manner.
Keep service vehicles neat and orderly.
Move customer and dealership vehicles as directed.
Make and implement decisions regarding vehicle maintenance and cleaning.
Maintain the appearance of new and used vehicles by cleaning interiors and exteriors, replenishing fluids and/or air, and replacing batteries as needed.
Operate overhead doors to assist customers and service employees.
Remove protective coverings and ID tags before returning completed vehicles to customers.
Inspect vehicles for stains, debris, and damage before returning them to customers, and report any damage to management immediately.
Return vehicle keys to the appropriate Service Advisor.
Remain in the service write-up area unless performing another task as directed.
Understand and comply with federal, state, and local regulations, including safety requirements, hazardous waste disposal, OSHA, and Right-to-Know requirements.
Clean dealership areas, such as walkways and sidewalks, as needed.
Use available information to ensure proper resolution of problems.
Provide prompt, efficient, and quality service to customers and the dealership.
Take initiative to exceed customer satisfaction, including overcoming obstacles when necessary.
Demonstrate commitment to the department, customers, dealership, and company as a positive role model.
Listen actively to understand others completely.
Resolve disputes and difficulties with professionalism and composure.
Prioritize work to ensure deadlines are met.
Attend training classes as directed by management.
Perform other duties as assigned.