Service Planning Spec

Terminix•Austin, TX

About The Position

The Service Planning Spec uses route analysis software to adjust territory plans and create efficient daily and weekly tactical route plans for assigned branch locations. The role analyzes plans, resource availability, and territory; maintains geographic codes, addresses, and customer information; and reports metrics daily to the Service Planning Supervisor and Branch Managers or Technicians. Key performance indicators include work orders scheduled per day or month, 30- and 60-day completion rates, and planned miles between work orders. The position works with planning and scheduling leadership, branch and service managers, technicians, contact center colleagues, North America colleagues, and customers. It creates and communicates route plans, reviews plans daily with the Service Planning Supervisor, and prepares daily summary reports. Other duties may be assigned. The role requires advanced knowledge of routing and scheduling systems and the company's branch service operations, along with communication, analytical, organizational, and Microsoft Office skills. A high school diploma or GED (or equivalent education and/or service-industry experience) and 1–2 years of related dispatcher or customer service experience are specified. The job involves prolonged sitting and computer, phone, and other office-equipment use; repetitive hand and finger motions; occasional handling of objects up to 10 pounds; close visual work; and spoken communication. Working conditions are indoors, with possible variation in heating and air conditioning.

Requirements

Advanced knowledge of routing and scheduling software systems.
Advanced knowledge of the company's branch service department, including resources, territory structure, advanced planning of recurring services, and schedule availability for unplanned demand.
Verbal and written communication skills, including public speaking.
Analytical skills and attention to detail.
Advanced skills with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals, and/or government regulations.
Ability to manage multiple, repetitive tasks.
Basic understanding of texting software or other software needed to accomplish the role's objectives.
Ability to interact effectively with coworkers and the public.
Basic knowledge of the company's operating systems.
Outstanding communication skills and ability to influence internal and external stakeholders at all levels, including customers, employees, and suppliers.
Drive, work ethic, personal accountability, ability to work under pressure, sound judgment, and rigorous attention to detail.
Integrity and ability to build enduring, trusting relationships with stakeholders.
High school diploma or GED, or an equivalent combination of education and/or service-industry experience.
1–2 years of related experience as a dispatcher and/or customer service agent.

Responsibilities

Create route plans using work order data and route analysis software.
Communicate routes within the assigned territory to service personnel.
Summarize and review plans daily with the Service Planning Supervisor.
Create daily summary reports and provide them to the supervisor.
Analyze plans, resource availability, and territory.
Maintain geographic codes, addresses, and customer information.
Report metrics daily to the Service Planning Supervisor and Branch Managers or Technicians.
Perform other duties as assigned.