Customer Service Spec II

HireRight•Tulsa, OK

7d•Hybrid

About The Position

The Customer Service Specialist works with clients and their applicants to facilitate accurate and timely resolution of requests. The role responds professionally to inquiries through phone, email, and instant chat, following company policies and procedures. The position is based at HireRight’s Tulsa, Oklahoma office. A hybrid schedule may be possible after training. This is an entry-level support role focused on routine, standardized work under close supervision. The employee follows established procedures to resolve straightforward issues, provides basic customer support and account assistance, and escalates more difficult issues. Duties may change as organizational needs change, and other related work may be assigned.

Requirements

High school diploma.
At least two years of customer service, retail, or service experience, or two years of experience in background screening or another regulated industry.
Strong computer skills, including internet, Microsoft Word, Excel, Outlook, and PC-based applications.
Excellent written and verbal English communication skills, including proper grammar.
Typing speed of 30 words per minute.
Listening skills.
Ability to maintain strict confidentiality.
Ability to follow processes, procedures, and guidelines when performing tasks and assignments.
Demonstrated ability to provide high-quality customer service.
Must clear a pre-employment background check and additional security clearances, including fingerprinting.

Nice To Haves

Associate degree or higher.

Responsibilities

Support customers across phone, email, and online live chat channels.
Handle and resolve low- to moderate-complexity issues and escalate more difficult issues.
Explain results, such as credit reports or driving records, to clients or applicants.
Instruct users on entering information into online applications.
Perform ad hoc data entry, build reports, and carry out basic account administration.
Request additional items needed to support an investigation.
Distribute mail and faxes and perform other assigned functions.
Provide professional customer service so that every contact feels valued.
Follow applicable guidelines, regulations, and processes while using judgment and reasoning to solve problems.
Identify and forward sales leads, such as current client referrals, to a Business Development Manager.
Perform other related duties as assigned.