Customer Service Spec II

HireRight•Tulsa, OK

8d•Hybrid

About The Position

The Customer Service Specialist works with clients and applicants to ensure accuracy and timely resolution of requests. The role responds to inquiries by phone, email, and instant chat, handling each interaction professionally and in accordance with company policies and procedures. The position is based at HireRight’s Tulsa, Oklahoma office; a hybrid schedule may be possible after training. This is an entry-level support role involving routine, standardized work under close supervision. The employee follows established procedures to address standard customer requests and routine problems, with limited discretion and clearly defined duties. The role requires adhering to applicable guidelines, regulations, and processes while providing quality customer service and maintaining strict confidentiality. A pre-employment background check and additional security clearances, including fingerprinting, are required.

Requirements

High school diploma required.
At least 2 years of customer service, retail, or service experience, or 2 years in background screening or another regulated industry.
Strong computer skills, including internet, Microsoft Word, Excel, Outlook, and PC-based applications.
Excellent written and verbal English communication skills, including proper grammar.
Typing speed of 30 words per minute.
Listening skills.
Ability to meet strict confidentiality standards.
Ability to follow processes, procedures, and guidelines while completing tasks and assignments.
Demonstrated ability to provide a high level of customer service.
Ability to complete a pre-employment background check and additional security clearances, including fingerprinting.

Nice To Haves

Associate degree or higher.

Responsibilities

Provide support through phone, email, and online live chat.
Resolve low- to moderate-complexity issues and escalate more difficult issues.
Perform routine support tasks, including explaining results such as credit reports and driving records to clients or applicants.
Instruct users on entering information in online applications.
Perform ad hoc data entry, build reports, and carry out basic account administration.
Request additional items needed to support an investigation.
Distribute mail and faxes and perform other assigned functions.
Provide professional customer service that makes each contact feel valued.
Follow applicable guidelines, regulations, company processes, and procedures while using judgment and reasoning to solve problems.
Identify and refer sales leads, such as current-client referrals, to a Business Development Manager.