Assoc Patient Service Spec

Vanderbilt University Medical Center•Nashville, TN

18h

About The Position

Provides service to patients before, during, or after appointments with regular guidance. The role facilitates efficient workflow, supports appropriate use of technology, and communicates effectively. It supports patient access and administrative operations at Vanderbilt Health, helping patients navigate registration, scheduling, insurance, payments, and required forms. The position requires basic knowledge of relevant systems and procedures, follows established processes to resolve routine problems, and contributes individually to the team. Additional duties may be assigned.

Requirements

High school diploma or GED.
Relevant work experience; the stated experience level is less than 1 year.
Basic knowledge of job-related systems and procedures.
Fundamental awareness of patient scheduling, including VAS and EPIC decision trees.
Fundamental awareness of patient documentation and applicable legal guidelines.
Fundamental awareness of medical terminology and documentation in an office or surgical setting.
Novice-level customer service capability, including attentiveness and responsiveness to customer needs.

Responsibilities

Conduct patient check-in and check-out.
Manage and maintain the reception area and welcome tablets, and support patients’ MHAV engagement.
Schedule appointments through clinical communication or direct requests and communicate effectively with patients.
Provide excellent customer service and, with guidance, recover service through de-escalation.
Obtain and load insurance coverage, verify coverage, resolve RTE errors, and use payor verification websites to support appropriate billing.
Generate accurate registrations efficiently and collect payments due at the time of service to meet collection metrics.
Ensure HIPAA, consent, and billing forms are provided to patients and meet established compliance benchmarks.
Interpret situations involving minors or incapacitated adults to ensure patients are protected and represented in accordance with VUMC policies and legal guidelines.
Check work quality, learn relevant technologies and systems, report unsafe conditions, and complete assigned activities responsibly.