Service Planning Agent

Vestas•Shell Rock Township, MN

About The Position

The Service Planning Agent is an individual contributor who technically plans work orders so stakeholders have the information and elements needed to plan and perform work in the field. The role collaborates with internal organizations to remove roadblocks to effective, consistent replacement execution and identifies and implements process improvements. The position ensures work orders are clearly specified, enriched with relevant information and technician guidelines where applicable, and ready for planning and scheduling. Technical planning takes customer-specific requirements into account, verifies service entitlement, and identifies complex work requiring Technical Support. The role also supports quotation creation through upstream processes and identifies time-and-materials opportunities and task-list improvement opportunities, coordinating with Technical Support as appropriate.

Requirements

At least 2 years of related experience within the wind industry.
Experience in project management, building execution plans, and managing work remotely.
Ability to establish safe execution standards, guide others through collaboration, and balance competing priorities.
Good experience in a technical service environment focused on planning and execution.
Good IT skills and experience processing information in databases and planning tools.
Methodical, structured, and detailed working approach.
Self-organization and good time management.
Effective communication abilities, including facilitation and presentation skills at management level.
Technical background and experience with wind turbines.
Good understanding of service entitlement and commercial customer specifics.
Ability and willingness to read technical documentation and drawings.
Ability to work according to processes and navigate technical and commercial systems.
Technical communication skills.
Experience in a technical and administrative background.
System-user experience with MS Office, SAP, and Salesforce.

Nice To Haves

A bachelor's degree in a relevant field, such as Business Analytics, Industrial Engineering, Supply Chain, or Data Analytics, is highly preferred.

Responsibilities

Prepare and enrich work orders with relevant context and technician guidelines, where applicable, so they are ready to be planned and scheduled.
Consider customer-specific requirements in technical planning.
Trigger Technical Support for complex jobs.
Verify whether customers are entitled to a service.
Involve upstream support in quotation creation.
Identify task-list improvement opportunities and align them with Technical Support, which triggers task-list creation and updates.
Identify time-and-materials opportunities and trigger the upstream quoting process.
Collaborate with internal organizations to remove roadblocks to effective, consistent replacement execution.
Identify and implement process improvements.