Experience Planning Agent

SOUTHWORTH DEVELOPMENT•Charleston, SC

3d•$21 - $21•Onsite

About The Position

The Experience Planning Agent is a key liaison and curator of personalized stays for Members, Guests, and Sales Prospects. The role serves as the central hub for bookings and itinerary planning, coordinating high-touch service and tailored experiences that reflect the club’s luxury standards. Working with Sales, Homeowner Services, and Hospitality teams, the agent oversees the guest journey from initial inquiry through post-departure follow-up, supporting real estate and membership goals while reinforcing the club’s brand promise. The position coordinates bookings, accommodation arrangements, and the full booking lifecycle. It directs the creation of bespoke itineraries, including transportation, dining, spa, golf, recreational activities, and special occasions, and manages rental agreements and payment coordination. The agent maintains detailed guest dossiers, coordinates prospect experiences with Sales, and facilitates post-stay handoffs for follow-up. The agent conducts pre-arrival briefings and coordinates continuity of service with on-site teams, while refining planning tools, workflows, documentation, and standard operating procedures. The role also uses HRIS platforms for team scheduling, time-off management, hiring tasks, and application reviews, and uses the LMS for training, compliance monitoring, performance reviews, and team development. This is an in-person position at Southworth Corporate in Charleston, South Carolina.

Requirements

Experience in luxury hospitality, concierge services, or experience planning.
Demonstrated expertise in high-end itinerary planning and guest personalization.
Excellent interpersonal, communication, and problem-solving skills.
Strong organizational skills and attention to detail, with the ability to manage multiple bookings and guest journeys concurrently.
Comfort navigating HRIS, LMS, and other technology platforms to manage team workflows.
Proven ability to collaborate cross-functionally and maintain operational continuity.
Professional demeanor and commitment to delivering a superior member and guest experience.
High school education level.

Nice To Haves

Knowledge of real estate, private club culture, or member-based organizations.

Responsibilities

Coordinate booking inquiries and reservations regardless of entry point or guest type.
Collaborate with the on-site Homeowner Ambassador to secure accommodations under the Rental Pool Agreement framework.
Manage the full booking lifecycle, from inquiry and confirmation through itinerary execution and departure coordination.
Direct the creation of personalized itineraries, including air and ground transportation, dining, spa, golf, recreational activities, and special occasion requests.
Manage rental agreements and payment coordination.
Maintain detailed and dynamic guest dossiers to support consistency and personalization across visits.
Coordinate with Sales to receive verified prospect notifications and align itinerary planning with engagement goals.
Design guest experiences that support real estate and membership interest and hand off post-stay information to Sales for follow-up.
Conduct pre-arrival briefings with Hospitality Services and Homeowner Services teams.
Ensure seamless transitions and continuity of service before, during, and after guest stays.
Optimize tools and communication systems for interdepartmental coordination.
Refine planning tools, workflows, and documentation to improve personalization, efficiency, and consistency.
Develop and maintain standard operating procedures aligned with high-touch service expectations.
Partner with Operations, Sales, and Marketing to support cohesive service delivery across guest touchpoints.
Use HRIS platforms for team scheduling, time-off management, hiring tasks, and application reviews.
Use the LMS to manage employee training, monitor compliance, conduct performance reviews, and support team development.