Service Planner

Western Express•Richmond, VA

10d•Onsite

About The Position

Western Express is seeking a Service Planner to join their team. This role involves managing incoming driver requests, coordinating repairs, and maintaining system knowledge in a fast-paced shop environment. The ideal candidate will have strong organizational and communication skills, with a commitment to customer service and computer proficiency.

Requirements

Ability to thrive in a fast-paced work environment.
Strong problem-solving skills with a proactive and forward-thinking mindset.
Excellent verbal communication skills with team members and leadership.
Highly detail-oriented with strong organizational skills.
Demonstrated commitment to providing exceptional customer service.
Strong computer proficiency and technical aptitude.
Basic mechanical knowledge is preferred.
Experience with VRMS coding is a plus.
Proficient computer systems utilization and accurate typing/data entry skills.

Nice To Haves

Basic mechanical knowledge is preferred.
Experience with VRMS coding is a plus.

Responsibilities

Effectively manage incoming driver requests and provide timely assistance with driver inquiries.
Open and manage daily repair orders while coordinating directly with technicians to facilitate repairs as needed.
Maintain working knowledge of Transman systems.
Demonstrate a courteous, professional, and positive attitude with strong communication skills.
Successfully multitask and maintain a high level of organization in a fast-paced shop environment.
Utilize computer systems proficiently and maintain accurate typing and data entry skills.
Complete required documentation and reporting in a timely manner, including DOT inspection reports and violation documentation.
Consistently meet commitments, deadlines, and performance expectations.