Service Planner

Western Express•Richmond, VA

11d•Onsite

About The Position

Western Express is seeking a Service Planner to effectively manage incoming driver requests and provide timely assistance with driver inquiries. This role involves opening and managing daily repair orders, coordinating with technicians, and maintaining a working knowledge of Transman systems. The ideal candidate will possess strong communication and organizational skills, thrive in a fast-paced environment, and demonstrate excellent computer proficiency. This position requires in-person, in-office attendance as it is essential for the collaborative nature of the work, idea generation, and timely responses.

Requirements

Ability to thrive in a fast-paced work environment.
Strong problem-solving skills with a proactive and forward-thinking mindset.
Excellent verbal communication skills with team members and leadership.
Highly detail-oriented with strong organizational skills.
Demonstrated commitment to providing exceptional customer service.
Strong computer proficiency and technical aptitude.
Basic mechanical knowledge is preferred.
Experience with VRMS coding is a plus.

Responsibilities

Effectively manage incoming driver requests and provide timely assistance with driver inquiries.
Open and manage daily repair orders while coordinating directly with technicians to facilitate repairs as needed.
Maintain working knowledge of Transman systems.
Demonstrate a courteous, professional, and positive attitude with strong communication skills.
Successfully multitask and maintain a high level of organization in a fast-paced shop environment.
Utilize computer systems proficiently and maintain accurate typing and data entry skills.
Complete required documentation and reporting in a timely manner, including DOT inspection reports and violation documentation.
Consistently meet commitments, deadlines, and performance expectations.