Service & Parts Coordinator

Davis Automotive Group • Strathmore, AB

10d • Hybrid

About The Position

Chinook Equipment, a growing heavy equipment dealer group in Alberta, is expanding into the Calgary region and looking for an experienced Service & Parts Coordinator to take a lead role in establishing the service and parts processing out of our Strathmore location. This role is ideal for an experienced heavy equipment service professional who excels at juggling shop priorities and customers, and is looking for an opportunity to make a real impact and help shape a growing branch from the ground-up.

Requirements

• Minimum 2 years of service department experience within the off-road heavy equipment industry, including service writing and warranty processing
• Familiarity in parts ordering systems
• Willingness and flexibility to travel within the Calgary region as needed
• Strong organization and communication skills to convey information accurately and professionally with customers, technicians and management
• A team player committed to working with all stakeholders
• Proficient with computer programs with ability to adapt to constant changes
• Valid driver's license and ability to pass a criminal record check

Responsibilities

• Schedule and book service work appointments both in the shop and in the field to provide timely service for customers
• Prepare and present accurate service estimates and quotes to customers
• Review and finalize work orders, ensuring technician notes are clear
• Monitor and manage work orders, including timely closure and month-end processing
• Oversee and administer warranty claims, ensuring all details are met and in compliance with manufacture guidelines and conditions
• Develop and maintain positive relationships with customers, ensuring our employees make customer satisfaction a priority to create customer loyalty and generate referrals
• Maintain effective communication within the department and with other leaders in the Branch; working together to identify opportunities and resolve issues
• Perform parts ordering, tracking and organization to keep jobs moving efficiently
• Contribute to building and improving processes as the Strathmore branch grows

Benefits

• Rewarding Compensation
• Career Growth: Opportunities for advancement within a growing company
• Industry-Leading Benefits: Comprehensive health and dental benefits with a variety of paramedical coverage, Life and Disability Insurances plus the ability to have a wellness or health spending account after 2 years of service
• Culture: Deep community roots backed by family ownership, and a friendly workplace which values employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed