Parts & Service Coordinator

ML Holdings Company•Chattanooga, TN

4d•Onsite

About The Position

M-L Utilities is growing and we want YOU to be our next hire! We are looking for a Parts/Service Counter Associate who enjoys helping customers, solving problems, staying organized, and working in a fast-paced parts and service environment. This role is a great fit for someone with customer service experience, warehouse or inventory experience, mechanical interest, or a desire to learn the equipment and parts business. A mechanical background is helpful, but not required—we are looking for someone dependable, team-oriented, and ready to grow.

Requirements

High school diploma, trade school, related training, or equivalent experience preferred.
Customer service, parts, warehouse, inventory, equipment, automotive, construction, logistics, retail, or service department experience is helpful.
Mechanical aptitude or interest in learning equipment parts and service processes is a plus, but not required.
Comfort using computers, online lookup tools, email, and general business software.
Strong communication skills and a professional approach to customers and coworkers.
Ability to stay organized, follow through on details, and work as part of a team.
Current driver’s license and acceptable motor vehicle record.
Ability to obtain or maintain required certifications such as forklift, MSHA, First Aid, CPR, or other job-related credentials.
Ability to successfully complete required pre-employment screening, which may include background check, post-offer drug screen, DOT physical, and WorkSTEPS functional capacity testing.

Nice To Haves

Mechanical aptitude or interest in learning equipment parts and service processes is a plus, but not required.

Responsibilities

Assist customers at the front counter, over the phone, and through parts and service order requests.
Look up parts using online vendor systems, internal resources, parts books, and team knowledge.
Work closely with the Parts Team, Upfit Technicians, and customers to support timely, accurate communication.
Help resolve customer questions or concerns in a friendly, professional, and solutions-focused manner.
Enter parts and service orders into the system and help organize backorders and shipping logistics.
Receive, load, unload, verify, route, and prepare parts, materials, and shipments.
Pull customer orders, stock inventory, support warehouse organization, and assist with shop orders.
Maintain quick-reference information for common parts to help serve customers efficiently.
Safely operate equipment such as a forklift when trained and authorized.
Support the service department and perform other related duties as assigned.