Service Order Dispatcher

Skookum•Anchorage, AK

1d•Onsite

About The Position

The Service Order Dispatcher receives, allocates, distributes, and records work orders upon the customers’ request for services. Tessera is a national non-profit, government contractor that is dedicated to “Creating Opportunities for People with Disabilities” through hiring and supporting individuals with disabilities and veterans with disabilities. We take pride in our mission-focused culture, our Core Values, Diversity, Partnership, Commitment, Integrity, and Quality, and our dedication to providing a safe and respectful work environment to our employees. We currently support over 1,700 employees across 13 states and Washington, D.C., and continue to expand nationwide.

Requirements

A valid state driver’s license is required with the ability to obtain and maintain coverage by Tessera’s insurance.
Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act.
Must be able to obtain and maintain applicable security clearances and installation access.
A background check and E-Verify will be conducted for this position.
Must be able to prioritize tasks and work in a fast-paced environment.
Must demonstrate proficiency in computer software, especially Microsoft Office.
Must be able to provide customer service in a professional and courteous manner.

Nice To Haves

Associate’s degree preferred.
Three (3) years of HVAC or facilities maintenance experience preferred.

Responsibilities

Receive, allocate, distribute, and record work orders into Fleetbosse upon customer request.
Schedule preventative maintenance work orders in Fleetbosse for all facilities according to the requirements schedule.
Determine the priority level of service requests and distribute them accordingly.
Conduct daily muster with facilities personnel to ensure understanding of assigned service orders and to assign new ones.
Create and maintain working service order lists for personnel who finish service work orders and still have time to complete other service work orders.
Maintain and update current Fleetbosse information regarding service requests.
Input employee daily sheet information into Fleetbosse (Man Hours).
Input Facility credit card purchases into Fleetbosse.
Daily allocation of Tessera vehicle keys to the crew for daily operations.