Service Order Dispatcher Lead

PCSI - Professional Contract Services, Inc • Fort Bliss, TX

14h • Onsite

About The Position

PCSI is looking for a Service Order Dispatcher Lead at Ft. Bliss! A Service Order Dispatcher Lead is responsible for leading group of Service Order Dispatchers with each dispatch and order. Provides advice and counsel for Service Order Dispatchers as needed, specifically regarding GFEBS. This position will report to Harvey Wilson III and is based at F. Bliss. Typical work hours will be Wednesday to Sunday from 11:00pm to 8:00am. PCSI is an AbilityOne employer—as such, individuals and veterans with disabilities may be prioritized based on role. Documentation may be required.

Requirements

• High School Diploma or GED.
• Two (2) years related experience with the ability to perform the assigned duties.
• Must be able to effectively read, write, and speak the English language.
• Must be able to operate a personal computer and must display skills in word processing, database and spreadsheets.
• Ability to communicate effectively with diverse and sometimes irate individuals and to handle calmly, and efficiently situations ranging from routine to emergency.
• Must possess strong attention to detail.
• Have the ability to deal with multiple responsibilities and to meet deadlines.
• Must be able to perform basic accounting and mathematical computations with a good degree of accuracy.
• Ability to monitor several audible communications devices, such as, telephone, fax and radio throughout the day while performing job tasks.
• Ability to work as a team member.
• Self-starter, able to work with minimal direction and supervision.
• Ability to work shifts covering a twenty-four-hour period, seven days per week.
• Ability to pass criminal, drug, and driving screening.
• Ability to work any time or day of the week, including weekends and holidays.
• Possess valid driver’s license and maintain good driving record.
• If required, ability to obtain and maintain security clearance and base access to assigned site(s).

Responsibilities

• Responsible for leading group of Service Order Dispatchers with each dispatch and order.
• Provides advice and counsel for Service Order Dispatchers as needed, specifically regarding GFEBS.
• Receives, records, and distributes work orders to service crews upon customers’ requests for service on articles or utilities purchases from wholesale or retail establishment or utility company.
• Records information, such as name, address, article to be repaired, or service to be rendered.
• Prepares work order and distributes to service crew.
• Schedules service call and dispatches service crew.
• Calls or writes customer to ensure satisfactory performance of service.
• Keeps record of service calls and work orders.
• May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio telephone equipment.
• Greet visitors and take incoming phone calls, fax, and radio messages and promptly take care of requests or relay messages to the appropriate person.

Benefits

• Base pay of $20.20 depending upon experience.
• Medical, dental, vision, and other coverage: employer contribution offered to cover employee-only tier.
• 401k plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED