Service Order Dispatcher III

Tlingit Haida Tribal Business Corporation • Blackstone, VA

1d • Onsite

About The Position

The Service Order Dispatcher receives, records, tracks, distributes, creates, and closes work orders at FASTC.

Requirements

• Ability to obtain an Interim Secret clearance prior to start.
• Ability to obtain and maintain a Secret clearance.
• Must be able to maintain ability to access government worksite.
• High school diploma or equivalent.
• Understand and use computer maintenance management systems, MAXIMO strongly preferred.
• Proficient with Microsoft Office Suite, including Access, Excel, and Word.
• Familiar with preparation of various military and government forms desired.
• Type 50 wpm.
• Possess and demonstrate a courteous and positive attitude toward customers.
• Ability to follow policies, procedures and operating instructions.
• Demonstrated aptitude for successful completions of assigned tasks.
• Must be capable of working under tight time constraints in a high-volume environment with multiple priorities.
• Highly motivated, flexible organized and must be detail oriented.
• Strong customer service and interpersonal skills.
• Must have ability to maintain assigned work hours.
• Ability to speak, read, and write English.
• Must have knowledge of worksite safety, occupational hazards and standard safety practices.
• Must maintain licenses and/or credentials required for this position.
• Must possess the ability to interact well with others in a team setting ability or alone and be able to change jobs on short notice.
• Must possess and maintain a valid Real ID state driver’s license and a safe driving record, in accordance with company policy, to operate vehicles or equipment as required for the position.

Nice To Haves

• Familiar with preparation of various military and government forms desired.

Responsibilities

• Receives work order requests from the customer.
• Keeps record of service calls and work orders. Records information into Maximo.
• Tracks the status of the work orders.
• Dispatch and distribute work orders to technicians upon customers’ requests for service. Relay messages and special instructions to mobile crews.
• Close work orders upon completion.
• Maintain radio coverage for the FMS Help Desk throughout the assigned shift, except during scheduled breaks and lunch periods.
• Prepare and distribute daily, weekly, monthly, and other reports as requested or required.
• Correspond with the customer to ensure satisfactory performance of service.
• Consistently produces quality products and service.
• Completes all training within required timeline.
• Performs all work in a safe and secure manner.
• Adhere to company policies, procedures, and safety regulations.
• Performs other duties as assigned.

Benefits

• Medical, Dental, and Vision coverage
• TRICARE Supplemental
• Critical Illness insurance
• Company-Paid Life and Short-Term Disability insurance
• Optional Long-Term Disability
• Paid Leave
• 401(k) Retirement Plan
• Identity Theft Protection
• Employee Discounts
• Wellness Seminars

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED