Service Order Coordinator (North Haven Wainwright)
About The Position
WinnCompanies is seeking a Service Order Coordinator to join its military housing team at North Haven Communities, a military housing community located at Fort Wainwright, Alaska. The role is responsible for verifying service-order data integrity and employee time inputs, and ensuring the correct materials and parts are assigned to work orders. The position also supports service-order scheduling, dispatch coordination, technician and supervisor support, reporting, and daily operational decision-making. This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID-compliant driver's license or ID is required to access the facility.
Requirements
- High school diploma or GED equivalent.
- 1–3 years of relevant work experience.
- Current driver's license in good standing and ability to meet the driving-record standards in the Company's Safe Vehicular Operations Policy.
- Advanced skills with computer systems such as Microsoft Office Suite.
- Ability to produce complex documents, perform analysis, and maintain databases.
- Excellent customer service and organizational skills.
- Solid verbal and written communication skills.
- Strong attention to detail.
- Ability to manage multiple assignments and tasks.
- Ability to work with a diverse group of people and personalities.
- REAL ID-compliant driver's license or ID required to access the federal facility, effective May 7, 2025.
Nice To Haves
- Bachelor's degree in Business Management.
Responsibilities
- Schedule and coordinate internal and contracted service-order work.
- Monitor the service-order schedule to ensure goals and targets are met.
- Coordinate follow-up scheduling, including parts holds and subcontractors.
- Reschedule missed appointments, no-access appointments, and appointments affected by minors; handle after-hours calls and process work orders.
- Monitor the radio when present.
- Process preventative maintenance, internal, and pest-control work orders.
- Use the YARDI database to manage the service process.
- Implement new and revised maintenance policies and information when received.
- Support technicians and supervisors with service-order functions, timesheets, day-off work-order handling and rescheduling, mobile-device assistance, and other operational needs.
- Ensure work orders are coded and classified correctly and verify that labor and parts entries are recorded on all work orders.
- Reconcile service hours in Yardi.
- Maintain the schedule for team changes and modify schedule settings to account for ATO, sick time, team meetings, and training; ensure technician skill sets are accurate and current.
- Keep the on-call schedule and site information accurate and up to date for the dispatch team.
- Serve as the primary liaison between the site and dispatch team to support clear communication and smooth operations.
- Monitor and address open work orders daily using the open work order analysis report.
- Provide the DOM and maintenance managers with information needed to make informed decisions about daily operations.
- Recommend solutions and ensure they are implemented by the appropriate staff.
- Review reports for inaccuracies and trends, and to confirm daily project goals are being met.
- Monitor data integrity, assist staff with corrections, and identify ways to prevent future errors.
- Generate or receive contracted service-order purchase orders when needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
