Service Operator

CarMax • Hialeah, FL

8d • $16 - $24 • Onsite

About The Position

As a Service Operator, you will help deliver exceptional customer service and ensure smooth operations within CarMax’s Service Department. You will assist customers in person and over the phone and support service processes before, during, and after repairs. The role serves as a friendly, knowledgeable point of contact for customers and the service team.

Requirements

• Strong interpersonal and communication skills and the ability to deliver outstanding customer service.
• Exceptional telephone etiquette and active listening abilities.
• Ability to execute standardized service processes and maintain high customer satisfaction scores.
• Proficiency in data entry and record-keeping, with intermediate computer skills including spreadsheets.
• Ability to thrive in a fast-paced environment, multitask effectively, and collaborate with cross-functional teams.
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• Maintain a professional appearance and integrity.

Responsibilities

• Respond promptly and professionally to incoming service calls with empathy and a customer-first mindset.
• Assist Service Consultants and Customer Advisors with customer interactions as needed.
• Schedule service appointments and route calls and inquiries accurately.
• Deliver written messages to appropriate team members for follow-up.
• Coordinate and schedule repair appointments efficiently.
• Make reminder calls for upcoming appointments and contact customers when special-order parts arrive.
• Audit sublet invoices, loaner logs, and dealer tags to maintain compliance with CarMax guidelines.
• Follow CarMax Environmental, Health and Safety requirements and maintain a clean, orderly work area.

Benefits

• Eligible full-time hourly or commission/incentive associates can accrue up to 48 hours of sick time per year.
• Eligible full-time hourly or commission/incentive associates receive 80 to 200 hours of vacation time per year after a 90-day waiting period, depending on years of continuous service.
• Eligible full-time hourly or commission/incentive associates receive 8 hours of pay for each of six scheduled paid holidays per year, plus one floating holiday.
• Eligible associates who work on a scheduled holiday due to business need receive Holiday Premium Pay.
• Full-time salaried associates receive paid time away as needed for sick leave, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed