Room Service Operator

Marriott • Aspen, CO

4d

About The Position

The Room Service Operator takes room service orders by phone, answers questions about menu selections, and consults with kitchen staff as needed. The role responds to guest questions about wine origins, vintages, and styles; records callbacks; notifies guests and management about service delays; and communicates meal requirements, allergies, dietary needs, and special requests to the kitchen. The operator maintains clean work areas, records orders and transactions in the MICROS system, completes closing reports, and processes payments.

The position follows company, safety, and security procedures; reports accidents and unsafe conditions; and completes required safety training and certifications. It requires maintaining a clean and professional appearance, protecting confidential information and company assets, welcoming and assisting guests, addressing service needs, communicating professionally, and building positive working relationships. The operator supports team goals and quality standards, performs other reasonable duties as requested by supervisors, and must be able to stand, sit, or walk for extended periods and handle objects weighing up to 10 pounds without assistance.

Requirements

• High school diploma or G.E.D. equivalent (listed as a preferred qualification).
• Ability to stand, sit, or walk for an extended period of time.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Take room service orders over the phone.
• Answer questions about menu selections and consult with kitchen staff.
• Answer guest questions or concerns regarding the origin, vintage, and style of wines.
• Place and log callbacks for room service orders.
• Notify guests and management of service delivery delays.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Maintain cleanliness of work areas throughout the day.
• Record transactions in the MICROS system at the time of order.
• Complete closing reports, including MICROS reports.
• Process all payment methods.
• Follow company, safety, and security policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
• Maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
• Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
• Communicate clearly and professionally, including answering telephones using appropriate etiquette.
• Develop and maintain positive working relationships and support team goals.
• Ensure adherence to quality expectations and standards.
• Perform other reasonable job duties as requested by supervisors.

Benefits

• A wide range of benefits designed to support employees and their families, enrich wellbeing, empower careers, and spark new adventures; eligibility and options may vary by employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED