Room Service Operator

Marriott•Orlando, FL

About The Position

The Room Service Operator takes room service orders by phone, answers questions about menu selections and wines, and coordinates with kitchen staff. The role logs orders and callbacks, communicates delays to guests and management, and relays meal requirements, allergies, dietary needs, and special requests to the kitchen. It records transactions in the MICROS system, completes closing reports, processes payments, and maintains clean work areas. The operator follows company, safety, and security policies; reports accidents, injuries, and unsafe conditions; and completes required safety training and certifications. The role requires a clean, professional appearance, confidentiality, protection of company assets, and attentive guest service. The operator communicates professionally, builds positive working relationships, supports team goals, and meets quality standards. Other reasonable duties may be assigned by supervisors.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to stand, sit, or walk for an extended period of time.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Take room service orders by phone and answer questions about menu selections.
Check with kitchen staff as needed and answer guest questions or concerns about the origin, vintage, and style of wines.
Place and log callbacks for room service orders.
Notify guests and management of service delivery delays.
Communicate meal requirements, allergies, dietary needs, and special requests to the kitchen.
Maintain cleanliness of work areas throughout the day.
Record transactions in the MICROS system when orders are placed.
Complete closing reports, including MICROS reports.
Process all payment methods.
Follow company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to a manager; and complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Use clear, professional language and appropriate telephone etiquette.
Develop positive working relationships and support the team in reaching common goals.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.