Service Operator, Technical Support

ENERCON•City of Saint John, NB

7d•Hybrid

About The Position

ENERCON is seeking a Level 1 Technical Support Specialist to join its specialized team dedicated to supporting local teams across Canada. The incumbent plays a key role in providing remote technical assistance, wind farm monitoring, fault analysis, and coordination with higher-level support teams. As a Level 1 Technical Support Specialist, you will serve as the primary technical point of contact for field teams, site managers, after-sales service, and internal departments. You will directly contribute to the availability, reliability, and performance of ENERCON wind turbines while ensuring compliance with the company’s quality and safety standards.

Requirements

Diploma or degree in Electrical or Electromechanical Engineering, wind turbine maintenance certification, or recognized equivalent experience
Minimum of five (5) years of experience in wind turbine maintenance or electrical/mechanical diagnostics, preferably on ENERCON wind turbines
Excellent communication skills in both French and English, spoken and written
Practical knowledge of ENERCON wind turbine operation and maintenance
Strong commitment to occupational health and safety and associated protocols
Valid driver’s licence with a clean driving record

Nice To Haves

Journeyperson status in a relevant trade
Working knowledge of MS Office, SCADA, SAP, and other relevant software

Responsibilities

Act as the primary point of contact for technical inquiries from field technicians, site managers, after-sales service, and internal departments
Provide first-level technical support, including fault analysis, assistance with software updates, and troubleshooting support
Escalate complex issues to Level 2 Technical Support or to engineering teams in Germany, as required
Analyze recurring technical issues and support the implementation of corrective and preventive measures
Support field teams through remote monitoring of wind farms across Canada and perform remote turbine restarts to maximize availability
Collaborate with Level 2 Support to develop, improve, and communicate technical instructions and procedures
Ensure clear and proactive communication to provide technicians with accurate and up-to-date work instructions
Investigate and resolve technical issues in collaboration with colleagues, suppliers, and engineering departments
Participate in weekend on-call rotations as part of remote support operations
Act as the designated resource for confined space permits and ensure field teams leave facilities safely at the end of each workday
Support Level 2 Technical Support by creating and updating lockout/tagout (LOTO) procedures, monitoring temperature alerts, tracking parameter changes, and collecting key technical data to monitor and visualize performance improvements
Conduct periodic site visits to maintain technical expertise and provide on-site support and training to maintenance teams
Perform any other related duties as required