Technical Support

S R International•Harrisburg, PA

1d•$40•Hybrid

About The Position

This individual must be able to comprehend enterprise IT policies, initiatives and perform the necessary actions to comply with these policies. When necessary, assist users and other IT groups when troubleshooting issues and act as a liaison with vendors. Work assignments are provided with specific instructions and objectives along with the expected completion dates. This position provides technical execution of their assigned duties and responsibilities. This position functions as the technical expert and agency point of contact for infrastructure server administration, Active Directory and Printer administration. This position supports IT Staff and the PSP business. This position is responsible for systems deployed in all facilities, field sites, commonwealth managed data centers, and disaster recovery locations. The user/server administration team remotely administers managing the file and prints. Others go onsite. There may be times though when it may be needed to go to another location, but those are few and far between. Participate in agency Disaster Recover and Continuity of Government planning. Function as liaison between the agency and outside agencies or vendors as necessary to resolve operational problems. Perform work on special projects. Be knowledgeable of, adhere to, and contribute to established service management processes and procedures. Be knowledgeable of, adhere to, and contribute to established knowledge management processes and procedures. Be knowledgeable of, adhere to, and contribute to established digital accessibility regulations and standards. Perform related work as necessary. Responds to after-hours requests for technical assistance on an as-needed basis. Must be able to pass PSP background checks related to employment and CJIS policies. Performs other related duties as assigned, to include those outlined in the Department’s CoG Plan when the Plan is activated. Responds to the designated alternate or secondary location when directed in response to a catastrophic incident.

Requirements

Must be able to comprehend enterprise IT policies, initiatives and perform the necessary actions to comply with these policies.
When necessary, assist users and other IT groups when troubleshooting issues and act as a liaison with vendors.
Work assignments are provided with specific instructions and objectives along with the expected completion dates.
This position provides technical execution of their assigned duties and responsibilities.
Candidate must go onsite on their first day to pick up commonwealth-issued equipment, badging, etc.
Must be able to pass PSP background checks related to employment and CJIS policies.
Use personal computer/laptop with Microsoft Office products and other business/technical software.
Plan, organize and prioritize multiple tasks effectively.
Analyze and interpret complex information.
Analyze and logically troubleshoot discrepancies.
Successfully completes mandatory training.
Communicate effectively both orally and written.
Establish and maintain effective working relationships.
Work independently and as a team member.
Interpret and apply security concepts.

Nice To Haves

Work Location: In-office daily to start, progressing to telework (hybrid with two days onsite (1800 Elmerton Avenue, Harrisburg, PA 17110)).
Schedule can be discussed during interview.
Start date can be ID'd upon after compliant PATCH and PSP background checks related to employment and CJIS policies have been processed and approved.

Responsibilities

Design and supervise the implementation of solutions for agency use of Microsoft Active Directory, to include CUPSS.
Establish Active Directory security group provisioning standards, Naming conventions, Group Policy Object deployment, Domain controller deployment, operation, and maintenance.
Act as the agency point of contact for communications regarding the Commonwealth's implementation of Microsoft Active Directory, User account provisioning services, and Antivirus/Intrusion protection products.
Using CUPSS to create AD accounts – resource accounts, distribution lists, service accounts, test accounts, training accounts, and security groups.
Approving/denying privileged accounts in CUPSS.
Troubleshooting account issues.
Configuring user accounts.
Assist End user support with User Transfers, Group Memberships and Password resets.
Suspending and reactivating user accounts in CUPSS.
Cadet and LEO account management.
Design and supervise the implementation of standards for deployment of infrastructure server operational roles. To include File Share servers and Print Share servers.
Establish and implement standards for server and file share access control and auditing.
Adding/removing user permissions to directories and resources on all PSP F&P servers.
Create/manage print queues on all PSP F&P servers.
Troubleshooting mapped drives issues.
F&P Server drive space management.
Unlocking files.
Data restoration intermediary for backup team.
Creating/updating/migrating drive shares on F&P servers.
Data recovery on F&P servers using Shadow Copy.
Ensure and correct any discrepancies to F&P server configuration.
Data moves between F&P servers.
Manage 2 Printer management servers.
Establish and implement standards for Printer administration and auditing.
Troubleshooting printer issues with customers and vendor representatives.
Set up and configuration of network printers.
Provide installation assistance for all network printers installed at PSP sites.
Deploying printer firmware updates and patching.
Install and maintain printer management software on dedicated application servers used to manage the printers on the network.
Keep printer drivers updated on all PSP F&P servers.
Create printer installation procedures.
Assist with inventory tracking of PSP printers.