Technical Support

Salto Inspired Access • Las Vegas, NV

1d • Onsite

About The Position

Are you ready for a new adventure? Do you want to work alongside a great team, troubleshooting a wide range of products? If so, keep reading. Position Overview: We are seeking technical support specialists to join our Technical Support Team. A Technical Support Agent works with trained business partners ensuring overall customer advocacy and resolving issues. These interactions provide support for both hardware and software issues on the phone or email. The main responsibility of a Technical Support agent is to ensure customer satisfaction, retention and standards compliance across multiple industry applications and technologies regardless of routes to market. Vision: The Technical Support Agent plays a critical role in maintaining and building upon Salto’s brand reputation. Our products are deployed at scale through a variety of programs that have been selected as the preferred or sole standard to enable the fulfillment of services and in some cases the realization of a third-party provider’s revenue goals. The role aims to ensure consistent and exceptional results from these complex efforts. Join us at SALTO WECOSYSTEMS North America, where we drive success through exceptional project management and stakeholder engagement! Salto is a leading global access solutions provider, part of the SALTO WECOSYSTEM. We develop pioneering facility access, identity management, and electronic locking technology that ensures seamless, reliable, and secure experiences. Through close customer relationships and innovative solutions, our global team of experts create timeless and meaningful products that positively impact people and planet.

Requirements

• Client-centric approach with a strong attention to detail.
• Excellent communication, organizational, and time management skills.
• Strong problem-solving abilities with a proactive mindset.
• Foster collaboration among team members, guiding efforts toward a unified goal.
• Security Industry experience with door hardware, access control, video, or alarms.
• Documented training in a related field.
• Some college or technical school courses.

Responsibilities

• Accepting tickets from the unassigned queue or escalated from First Service Team. Tickets should be resolved in a timely manner and prioritized based on urgency.
• Form cross-functional teams composed of individuals both internal and external with expertise in various areas to include physical hardware installation, commissioning, IT networking and user administration.
• Resolve cases by documenting detailed description of issues and using resources provided to guide partners and end users to a resolution.
• Emphasize the importance of thorough documentation of case resolution.
• Stay updated on industry trends and emerging technologies as a domain and market expert to enhance products and processes continually.
• Providing quotes, processing invoices, and creating return numbers

Benefits

• Opportunity for professional growth and skill development within a rapidly growing environment.
• Engage with a diverse range of stakeholders and make a meaningful impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees