Technical Support Representative

Med Mizer Inc • Batesville, IN

1d

About The Position

Med-Mizer is a leading manufacturer of hospital beds, specialty seating, and safe patient-handling solutions. Our mission is to provide high-quality, innovative products that enhance patient care and safety. We are seeking a knowledgeable and customer-focused Technical Support Representative to support a variety of business functions and help ensure outstanding customer satisfaction.
Med-Mizer, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Requirements

• Associate’s degree or equivalent related experience required.
• Minimum 2 years of customer-facing experience working directly with end customers and cross-functional teams.
• Minimum 2 years of technical support experience required.
• Proficiency in Microsoft Office.
• Strong organizational and time management skills with attention to detail.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to prioritize tasks, resolve conflict, and work effectively under deadlines.
• Ability to work independently while managing multiple priorities.

Responsibilities

• Answer incoming sales and technical support/quality inquiries via phone, email, and mail.
• Prepare quotes and process orders for customers and sales representatives.
• Pre-qualify customer inquiries and route them to the appropriate sales team or department.
• Provide troubleshooting, technical information, and support for customer interactions, including complaints and service-related activities.
• Monitor, follow up, and resolve customer issues related to requirements, delivery commitments, and production status.
• Participate in an on-call rotation to support customer needs outside of regular business hours.
• Partner with Service Logistics, Marketing, Sales, and Engineering teams to provide technical expertise on new product development, releases, upgrades, modifications, and document reviews.
• Maintain accurate records of customer interactions and transactions.
• Follow all company policies, procedures, and quality standards.
• Some travel may be required.

Benefits

• Competitive salary with annual bonus opportunity
• Additional compensation provided for participation in on-call rotation (details to be discussed)
• Health, Dental, Vision, and Life Insurance (immediate eligibility)
• 401(k) retirement plan
• Three weeks paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree