Technical Support Representative

Trimble Inc.

1d • $18 - $23 • Remote

About The Position

Empower Creativity: Become a SketchUp Technical Support Specialist and Guide the World's Designers! Please note: This position is specifically identified for an internal contractor conversion; however, we welcome all qualified applicants to apply and be considered for our talent community. Are you a patient problem-solver who enjoys helping others master creative tools? Join Trimble as a Technical Support Representative and become a trusted advisor for the global SketchUp community. You will provide friendly, empathetic support via email and phone, offering the tips and tutorials that enable architects and engineers to build the world's tomorrow. Help us make 3D modeling simpler and more accessible for everyone. About Us: Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations. What Makes This Role Great: In this role, you will be the primary bridge between SketchUp's powerful 3D modeling technology and the creative professionals who use it. You will have the unique opportunity to directly influence the success of diverse projects—from energy-efficient transit centers to artistic masterpieces—by resolving complex technical hurdles and empowering users with best practices that shape the future of digital design.

Requirements

• 2+ years of experience providing high-quality customer support via phone, email, or chat in a solutions-oriented environment.
• Bachelor’s Degree or equivalent professional experience in a customer-facing technical role.
• Proven technical proficiency with computer systems, software troubleshooting, and the Google Suite.
• Exceptional communication skills with the ability to translate complex technical concepts into plain, easy-to-understand language.
• Strong time-management skills and the ability to maintain professionalism while navigating high-pressure technical scenarios.

Nice To Haves

• Familiarity with 3D modeling, graphics processing, or energy performance software.
• Background in Architecture, Engineering, Design, or User Experience (UX).
• Experience using customer support ticketing systems or remote diagnostic tools.
• Proficiency in multiple operating systems including Windows, Android, and iOS.

Responsibilities

• Serve as a high-impact consultant by providing technical solutions and tutorials that help SketchUp users become more self-sufficient and successful.
• Manage a dynamic workflow by resolving approximately 35 diverse customer requests daily across email and phone channels to ensure world-class service levels.
• Master the SketchUp ecosystem by diagnosing software bugs, managing account entitlements, and troubleshooting extensions to keep global design projects moving.
• Collaborate with internal teams to document crash patterns and bug tracking, directly contributing to the continuous improvement of our industry-leading software.
• Own the customer journey by building rapport through active listening and professional empathy, turning technical challenges into positive brand experiences.

Benefits

• Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
• Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees