Technical Service Support Specialist

Hitachi

22h•Remote

About The Position

Provide technical phone support for Hitachi Global Air Power (HGAP) C&I/Industrial Stationary products. Responsible for answering technical questions about HGAP products including installations, maintenance, repairs, and troubleshooting. Work with various departments at HGAP to address concerns from the field to drive issues to a timely closure. Document service visits and generate reports with action items. Support HGAP Training Department through content development and product updates for customers, distributors, and employees. Please note, this position is posted for several levels of technical support, from entry to senior level.

Requirements

1 to 10+ years of technical troubleshooting of electrical and/or mechanical systems.
Exposure to industrial product manufacturing and processes.
Ability to communicate effectively both written and verbally.
Understanding of Microsoft outlook and office.
Ability to read and interpret schematics.
Ability to work independently or on a team.

Nice To Haves

Technical Trade School
Technical troubleshooting
Electric Rotary Screw Compressor experience
Experience installing and troubleshooting refrigerated and desiccant compressed air dryer systems.
Experience with Oil Free Compressor start-up and support.
Experience with Centrifugal compressor commissioning and support.
Demonstrated success in technical training of compressed air systems.
Experience with industrial product manufacturing and processes.

Responsibilities

Provide technical assistance related to HGAP Industrial products via phone and email queues.
Travel to field jobsites to troubleshoot and assist in repair of HGAP Industrial compressors, dryers, and related components.
Follow standard work for pre and post service preparation (Submit expense reports, develop service reports, making travel arrangements).
Follow all Environmental Health and Safety policies procedures.
Communicate distributor feedback to HGAP management as VOC.
Drive field concerns to closure in a timely manner.
Support goal of service within the Service department of 95%.
Assist in writing technical service bulletins.
On time to all meetings / appointments / and scheduled engagements.
Diligent work habits.
Dedicated to completion of responsibilities.
Willing to accept responsibilities within a team environment.
Complying with Hitachi Global Air Power Code of Ethics and related policies.
Take all steps necessary to comply with our safety policies and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.