Service Operations Support Coordinator

Butler Machinery Company•Bismarck, ND

8h•$24 - $27•Onsite

About The Position

We are seeking a Service Operations Support Coordinator to join our team. This is an excellent opportunity for recent graduates or individuals looking gain hands-on experience in service and parts operations. In this role, you will provide administrative and operational support by managing work orders, ensuring accuracy in documentation, and helping maintain efficient workflows across our teams.

Requirements

A two-year degree or equivalent experience and training preferred
Background in mechanics or technology preferred
Must have an understanding of time requirements to perform specific jobs
Experience with Excel/Word/PowerPoint and Web-Based functionality is necessary
Ability to prioritize and manage multiple tasks simultaneously
Excellent communication and customer service skills
High level of attention to detail
Strong organizational skills
Technical knowledge to read and understand Service Reports
Ability to thrive in a team-oriented environment

Responsibilities

Reviews work orders regularly and helps minimize the time between completion and invoicing.
Reviews Service Reports and SIMS to ensure accuracy.
Assist with the Warranty and SiTech work order process.
Create and review the work order workflow process.
Collaborates closely with Technicians, Service Advisors, and Department Managers.
Understands the full lifecycle of service department operations.
Works within and promotes vision, mission, and values of BMC.
Performs other duties as assigned.

Benefits

10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
Health Insurance – 3 plan options
Health Savings Account – Employer contribution up to $1,300/year
Dependent Care Flex Spending Account
Dental Insurance – 2 plan options
Vision Insurance
Basic Life/AD&D and Supplemental Life Insurance
Employer paid Short-Term Disability Coverage – 60% of base pay/salary
Long-Term Disability Coverage
Maternity / Paternity Benefits
Holidays
Paid Time Off (PTO)
401(K) Plan
Employee Assistance Program (EAP) – including Health Coaching
SmartDollar – employer paid financial planning program
Legal Shield/ID Shield products
Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization