Service Operations Coordinator

RENSA FILTRATION INC • Carol Stream, IL

1h • $21 - $26 • Onsite

About The Position

Rensa Filtration is a family of companies dedicated to air filtration. By investing in innovation and the people who drive it, we manufacture, market, and distribute best-in-class solutions in the United States and Canada that keep environments safe and industries thriving. We improve the environment - making indoor and outdoor environments cleaner by eliminating process contaminants through superior products and media. We drive innovation in air filtration – by investing in the people and companies that develop the solutions that today’s world demands – to bring those innovative products to market so that our colleagues can bring maximum value and safety to the facilities and businesses they serve. We are seeking a detail-oriented and adaptable Service Operations Coordinator to join our growing team. In this role, support our service department as an office administrator. This is a hands-on position ideal for someone who thrives in a dynamic environment, enjoys variety in their workday, and is comfortable operating with autonomy in ambiguous situations. NetSuite experience is a plus, but a strong willingness to learn our systems and processes is equally valued.

Requirements

• 2+ years of accounts receivable, billing, or related finance experience
• Demonstrated experience making customer-facing collections calls
• Proficiency in Microsoft Office (Excel, Outlook)
• Strong attention to detail and accuracy in data entry and reconciliation
• Excellent verbal communication skills — confident on the phone
• Ability to manage multiple priorities and meet deadlines
• Experience working in a small to mid-size company environment

Nice To Haves

• Experience with NetSuite (ERP) — training provided for the right candidate
• Background in service industry or field service operations
• Exposure to work order management or service dispatch processes
• Experience supporting operations teams in a coordination or admin capacity
• Familiarity with month-end close processes

Responsibilities

• Act as the operational backbone of the service department, working closely with the Service Manager.
• Collaborate with the Service Manager to build and maintain the service team schedule — coordinating technician assignments, job priorities, and capacity.
• Create, track, and close service work orders from initiation through completion; ensure all required documentation is captured.
• Handle all billing and invoicing for service work — generate invoices upon job completion and ensure accuracy against work orders and contracted rates.
• Manage collections for service accounts — follow up on outstanding service invoices and maintain positive customer relationships.
• Serve as the primary point of contact for service department administrative needs.
• Coordinate communication between service technicians, the Service Manager, and customers regarding scheduling, status updates, and billing questions.
• Maintain service records and work order history in the system.
• Support continuous improvement of service department workflows and documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed