Service Operations Supervisor -- Shrewsbury, MA
Arjo•Shrewsbury, MA
•$75,000 - $90,000•Onsite
About The Position
Arjo’s Rental Service Operations Supervisor leads day-to-day activities in the medical beds and mattresses rental operation at the Shrewsbury facility. The role leads Drivers/Field Reps who fulfill rental orders from local hospitals and oversees operational compliance, order tracking, and service-team coaching. The supervisor supports Sales and Service through customer-site visits and serves as the primary contact for service issues. The expected schedule is Monday through Friday during first-shift hours.
Requirements
- Bachelor’s degree or related field leadership experience; high school diploma or GED required.
- At least 2 years of Service Leadership experience.
- Demonstrated ability to supervise employees and manage change and multiple priorities.
- Demonstrated customer service skills.
- Intermediate knowledge of Microsoft Office, including Word, Excel, and PowerPoint.
- Current and valid driver’s license.
- Able to travel overnight 25%.
Responsibilities
- Oversee operational compliance and tracking of equipment rental orders.
- Coach Arjo’s Service team.
- Supervise work assignments and processes to ensure efficient use of product, personnel, vehicles, and equipment.
- Visit customer sites in support of Sales and Service activities.
- Serve as the primary contact for service issues.
- Take an active role in interviewing Field Reps/Drivers.
- Provide input for annual performance evaluations and promotion or assignment considerations.
Benefits
- Competitive medical, vision, and dental insurance.
- Wellness programs.
- 401(k) plan.
- 15 days of PTO plus 12 holidays (8 standard and 4 floating) and a birthday.
- Paid training and development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
